Sales Operations Analyst

Summary

American Wire Group (AWG) is a supplier and industry leader providing wire, cable, hardware, equipment, and related services for renewable energy, battery storage, data center, and utility markets. The Sales Operations Analyst supports commercial growth by maintaining CRM data quality, monitoring pipeline and sales activity, managing dashboards and reports, and improving sales workflows and technology adoption.

Responsibilities

• Maintain the quality, accuracy, and completeness of customer, contact, account, and opportunity data within Spiro CRM and Dynamics 365
• Ensure sales representatives close out or update activities and tasks
• Support market mapping initiatives by collecting, validating, and organizing account data
• Associate Microsoft Dynamics 365 quotes and orders with corresponding Spiro opportunities
• Monitor pipeline health, opportunity aging, and next-step compliance
• Track and monitor weekly sales activities and CRM compliance
• Maintain target account lists and market segment classifications
• Support account prioritization, share-of-wallet analysis, and whitespace opportunity identification
• Maintain, and enhance Power BI/Spiro dashboards and commercial reports
• Support executive presentations and leadership reviews with accurate commercial data and insights
• Identify opportunities to improve sales workflows and operational efficiency
• Support adoption and continuous improvement of AWG’s Sales App, Spiro and commercial technology ecosystem
• Coordinates weekly sessions to review lost opportunities reports

Skills

• Bachelor's degree in Business Administration, Finance, Marketing, Information Systems, Data Analytics, Supply Chain, or related discipline
• 2–5 years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or a related field
• Advanced Microsoft Excel
• Microsoft Power BI
• CRM Systems
• Microsoft Dynamics 365 (preferred)
• Spiro CRM (preferred)
• SQL (preferred)
• Microsoft Power Automate (preferred)

Qualifications

Must Haves

• Bachelor's degree in Business Administration, Finance, Marketing, Information Systems, Data Analytics, Supply Chain, or related discipline
• 2–5 years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or a related field
• Advanced Microsoft Excel
• Microsoft Power BI
• CRM Systems

Nice to Haves

• Microsoft Dynamics 365 (preferred)
• Spiro CRM (preferred)
• SQL (preferred)
• Microsoft Power Automate (preferred)