Field Application Engineer - Boston/ Philadelphia

Summary

AMETEK's FARO Creaform provides 3D measurement and manufacturing solutions that help quality, production, maintenance, and design teams make smarter decisions. The Field Application Engineer serves as a technical expert supporting customers and Account Managers through product demonstrations, training, aftersales application support, workflow development, and field events. The role is home-office based in the Boston or Philadelphia area and requires regional travel of up to 50%.

Responsibilities

• Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product
• Support Account Managers as the primary technical resource for product and solution demonstrations to end customers. Including creating specific demonstration workflows to harmonize and create consistent messages
• Coordinate, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards
• Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products
• Ensure the quality of the provided technical trainings and demonstrations (self-reliability)
• Ensure that all customers are served within established timing parameters (self-control)
• Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows to share globally both for internal and external use
• Prepare and maintain training equipment (documents, devices, …)
• Collaborate with relevant teams/departments from other disciplines within FARO (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal
• Act as a backup for the 3rd/4th Level Support within Customer Service
• Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc
• Support the organization in decision making by providing relevant information/documentation
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Skills

• BS Mechanical Engineering, Aerospace, related Engineering, surveying, drafting, or equivalent experience
• Excellent understanding of 2D and 3D CAD
• Ability to read and interpret information from blueprints
• Clear oral/written communications
• Good language competencies, English essential
• Interpersonal and team skills
• This position requires the ability to maintain a valid U.S. driver's license and meet the company's driving eligibility requirements, with or without reasonable accommodation
• Flexible for different working locations (regional travel)
• Ability to travel up to 50% of the time, including overnight stays for client meetings and site visits

Qualifications

Must Haves

• BS Mechanical Engineering, Aerospace, related Engineering, surveying, drafting, or equivalent experience
• Excellent understanding of 2D and 3D CAD
• Ability to read and interpret information from blueprints
• Clear oral/written communications
• Good language competencies, English essential
• Interpersonal and team skills
• This position requires the ability to maintain a valid U.S. driver's license and meet the company's driving eligibility requirements, with or without reasonable accommodation
• Flexible for different working locations (regional travel)
• Ability to travel up to 50% of the time, including overnight stays for client meetings and site visits

Benefits

• Home office work arrangement for employees based in the Boston, MA or Philadelphia, PA area
• A competitive paid time off bank and paid holidays.
• Medical, dental, life and AD&D insurance plans.
• Pre-tax flex spending accounts for medical and dependent care.
• 401K with employer match.
• Tuition reimbursement and training opportunities.
• Wellness fairs.
• Frequent lunch and learns to help educate employees about issues affecting their lives.
• Other employee events.