Summary
Zygo Corporation designs and manufactures advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. The Field Service Engineer delivers service for ZYGO metrology instrumentation systems, troubleshoots and maintains equipment, supports installations, trains customers and internal teams, and contributes to product and service improvements.
Responsibilities
- Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution
- Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers
- Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments
- Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation
- Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction
- Develop application solutions,help draft and translate technical and training documents, on-site assistance and contribute to new technologies development
Skills
- Associates degree in mechanical or electrical engineering, or equivalent education and experience
- Relevant professional experience, ideally within metrology or optics
- Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
- Willingness to travel internationally, with travel requirements exceeding 50% of the role
- Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations
- Applicants must have the legal right to work in the US
- Must be legally authorized to access export-controlled information and source code
Qualifications
Must Haves
- Associates degree in mechanical or electrical engineering, or equivalent education and experience
- Relevant professional experience, ideally within metrology or optics
- Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
- Willingness to travel internationally, with travel requirements exceeding 50% of the role
- Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations
- applicants must have the legal right to work in the US
- must be legally authorized to access export-controlled information and source code