Quality Assurance Technical Representative

Summary

Amrize’s Duro-Last team is a brand of Amrize Building Envelope and a manufacturer of custom-fabricated commercial roofing solutions. The Quality Assurance Technical Representative performs technical inspections, leak investigations, repairs, customer education, contractor training, and warranty services while promoting safety and maintaining strong customer relationships.

Responsibilities

• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage
• Perform leak investigations & make small repairs to stop the roof from leaking
• Assist in completing larger warranty repairs in the region
• May assist other FTR’s with training licensed roofing contractors in proper application techniques for Duro-Last Roofing products
• Responsible for educating customers on specifications and what is needed to warrant the application they are installing
• Ability to develop strong customer relationships and inspire customer confidence
• Ability to follow corporate and division policies and applicable governmental safety regulations are required
• Maintains an understanding of current business initiatives and helping to ensure that they are doing their part to achieve them
• Communicating with customers and balancing customer expectations on service calls and inspections; Ability to prioritize work load
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas
• Promote a culture of safety and exhibit these behaviors

Skills

• Education: Bachelor Degree in Construction Management, or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 4 years in construction industry
• Required Work Experience: Minimum 4 years in construction industry
• Must be personable and professional and maintain high level of integrity
• Strong customer service focus
• Strong verbal and written communication skills
• Ability to think outside the box
• Good organizational and time management skills are a must
• Must possess a current driver's license
• Field of Study Preferred: Construction

Qualifications

Must Haves

• Education: Bachelor Degree in Construction Management, or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 4 years in construction industry
• Required Work Experience: Minimum 4 years in construction industry
• Must be personable and professional and maintain high level of integrity
• Strong customer service focus
• Strong verbal and written communication skills
• Ability to think outside the box
• Good organizational and time management skills are a must
• Must possess a current driver's license

Nice to Haves

• Field of Study Preferred: Construction

Benefits

• Company vehicle provided
• Cell phone provided
• Tablet provided
• Expense account provided
• 401(k) retirement plan with company contribution
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off
• 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Bonus Incentive