Quality Assurance Technical Representative 1

Summary

Amrize’s Duro-Last team manufactures custom-fabricated commercial roofing solutions and provides warranty and technical services. The Quality Assurance Technical Representative I performs commercial roofing inspections, investigates leaks, supports warranty repairs, trains contractors, educates customers, and promotes safety and quality standards in the Iowa area.

Responsibilities

• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage
• Perform leak investigations & make small repairs to stop the roof from leaking
• Assist in completing larger warranty repairs in the region
• May assist other FTR’s with training licensed roofing contractors in proper application techniques for Duro-Last Roofing products
• Responsible for educating customers on specifications and what is needed to warrant the application they are installing
• Ability to develop strong customer relationships and inspire customer confidence
• Ability to follow corporate and division policies and applicable governmental safety regulations are required
• Maintains an understanding of current business initiatives and helping to ensure that they are doing their part to achieve them
• Communicating with customers and balancing customer expectations on service calls and inspections; ability to prioritize work load
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas
• Promote a culture of safety and exhibit these behaviors

Skills

• Education: Bachelor Degree in Construction Management, or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 2 years in construction industry
• Field of Study Preferred: Construction
• Required Work Experience: Minimum 2 years in construction industry
• Travel Requirements: 10-15% Over night/out of town travel required
• • Two to four years of experience in commercial low slope roofing, construction, roof inspection or quality assurance is highly desirable
• • Individual must be equipped with strong motivation, organization, time management, documentation and communication skills (both orally and written)
• • Must have excellent attention to detail and the ability to multi-task and prioritize
• • Demonstration of strong work ethics (punctual, dependable, and trustworthy) is necessary
• • The ability to complete responsibilities and operate equipment conforming to company production, personnel and safety procedures is needed
• • The ability to read and comprehend roofing specifications
• • Must be able to communicate and handle conflict in a professional manner
• • Valid driver's license and an acceptable driving record (MVR)
• • Must be willing to do extensive regional travel
• • Must be computer literate
• • Two to four years of experience in commercial low slope roofing, construction, roof inspection or quality assurance is highly desirable

Qualifications

Must Haves

• Education: Bachelor Degree in Construction Management, or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 2 years in construction industry
• Field of Study Preferred: Construction
• Required Work Experience: Minimum 2 years in construction industry
• Travel Requirements: 10-15% Over night/out of town travel required
• • Two to four years of experience in commercial low slope roofing, construction, roof inspection or quality assurance is highly desirable
• • Individual must be equipped with strong motivation, organization, time management, documentation and communication skills (both orally and written)
• • Must have excellent attention to detail and the ability to multi-task and prioritize
• • Demonstration of strong work ethics (punctual, dependable, and trustworthy) is necessary
• • The ability to complete responsibilities and operate equipment conforming to company production, personnel and safety procedures is needed
• • The ability to read and comprehend roofing specifications
• • Must be able to communicate and handle conflict in a professional manner
• • Valid driver's license and an acceptable driving record (MVR)
• • Must be willing to do extensive regional travel
• • Must be computer literate

Nice to Haves

• • Two to four years of experience in commercial low slope roofing, construction, roof inspection or quality assurance is highly desirable

Benefits

• 401(k) retirement plan with company contribution
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off
• 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Bonus Incentive
• Company vehicle and expense account provided
• Cell phone and tablet provided
• Fully remote position based in Iowa