Quality Assurance Technical Representative

Summary

Amrize’s Duro-Last brand manufactures custom-fabricated commercial roofing solutions and is seeking a Quality Assurance Technical Representative. This field-based role performs commercial roofing inspections, leak investigations, repairs, customer education, contractor training, and warranty services while maintaining safety and customer service standards.

Responsibilities

• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage
• Perform leak investigations & make small repairs to stop the roof from leaking
• Assist in completing larger warranty repairs in the region
• May assist other FTR’s with training licensed roofing contractors in proper application techniques for Duro-Last Roofing products
• Responsible for educating customers on specifications and what is needed to warrant the application they are installing
• Ability to develop strong customer relationships and inspire customer confidence
• Ability to follow corporate and division policies and applicable governmental safety regulations are required
• Maintains an understanding of current business initiatives and helping to ensure that they are doing their part to achieve them
• Communicating with customers and balancing customer expectations on service calls and inspections; Ability to prioritize work load
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas
• Promote a culture of safety and exhibit these behaviors

Skills

• Field based technician (with company truck and your home office) for warranty/technical services at Amrize Building Envelope. **This is a fully, remote position based in Florida - the ideal candidate will reside in Jacksonville.**
• Education: Bachelor Degree in Construction Management, or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 4 years in construction industry
• Required Work Experience: Minimum 4 years in construction industry
• Travel Requirements: 10-15% Over night/out of town travel required
• Must be personable and professional and maintain high level of integrity
• Strong customer service focus
• Strong verbal and written communication skills
• Ability to think outside the box
• Good organizational and time management skills are a must
• Must be able to travel overnight 10% to 15% of the time by air or vehicle
• Must also be able to work flexible hours with minimum notification when necessary
• Must possess a current driver's license
• Successful candidates must adhere to all safety protocols of Amrize Building Envelope
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test
• Field of Study Preferred: Construction

Qualifications

Must Haves

• Field based technician (with company truck and your home office) for warranty/technical services at Amrize Building Envelope. **This is a fully, remote position based in Florida - the ideal candidate will reside in Jacksonville.**
• Education: Bachelor Degree in Construction Management, or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 4 years in construction industry
• Required Work Experience: Minimum 4 years in construction industry
• Travel Requirements: 10-15% Over night/out of town travel required
• Must be personable and professional and maintain high level of integrity
• Strong customer service focus
• Strong verbal and written communication skills
• Ability to think outside the box
• Good organizational and time management skills are a must
• Must be able to travel overnight 10% to 15% of the time by air or vehicle
• Must also be able to work flexible hours with minimum notification when necessary
• Must possess a current driver's license
• Successful candidates must adhere to all safety protocols of Amrize Building Envelope
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test

Nice to Haves

• Field of Study Preferred: Construction

Benefits

• Company truck and home office
• Fully remote position based in Florida
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program