Account Manager

Summary

APPLIED Adhesives is an adhesive solutions company that helps customers manage costs, reduce waste, and improve operational efficiency. The Account Manager will manage, maintain, and grow house accounts, close new business, provide technical and product support, and drive profitable growth through customer relationship and account strategy development.

Responsibilities

• Retain & grow sales/profitability with existing customers
• Win new business opportunities with support of the Business Development Team
• Uncover larger opportunities within existing book of business
• Work cross-functionally to implement account pricing strategies
• Proactively assess and validate customer needs and goals on an ongoing basis
• Develop strong relationships with key decision makers at all levels within an account
• Maintain high activity levels and review with management as required
• Develop and maintain detailed customer plans with existing and prospective key accounts that are critical to achieving house revenue and profit margin goals
• Maintain high levels of professional internal and external communication
• Teamwork and collaboration with other Applied Product functional areas (Marketing, Purchasing, Customer Service)
• Support and adhere to all safety procedures and complete all required safety training
• Identify and support improvement opportunities for processes to support company objectives and customer expectations
• Perform other duties as assigned

Skills

• Bachelor's Degree or higher, or 4+ years of relevant professional experience
• 2+ years of Account Management experience
• Located in the Twin Cities, MN area
• Must be able to travel up to 10% of the time
• Legally authorized to work in the United States
• Experience closing new business and growing and retaining existing business is required
• Must be well organized, process and data driven, with the ability to make decisions and act on them
• Ability to communicate at all levels within an organization, build and manage relationships, demonstrate resilience, and handle difficult situations with a positive “can do” attitude
• Proven experience & ability to work independently, as well as in a team environment
• Demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills
• Competency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Desire to develop knowledge and practice of customer-focused selling processes
• Communicate information and ideas so others will understand
• Observe details at close range (within a few feet of the observer)
• Remain in a stationary position for extended periods of time
• Operate a computer and other office productivity machinery, such as a keyboard, mouse, telephone
• Travel between company locations, customer sites, and/or manufacturing facilities as needed
• Walk through manufacturing, warehouse, and production areas as needed
• Prior experience in adhesives or related field is highly preferred

Qualifications

Must Haves

• Bachelor's Degree or higher, or 4+ years of relevant professional experience
• 2+ years of Account Management experience
• Located in the Twin Cities, MN area
• Must be able to travel up to 10% of the time
• Legally authorized to work in the United States
• Experience closing new business and growing and retaining existing business is required
• Must be well organized, process and data driven, with the ability to make decisions and act on them
• Ability to communicate at all levels within an organization, build and manage relationships, demonstrate resilience, and handle difficult situations with a positive “can do” attitude
• Proven experience & ability to work independently, as well as in a team environment
• Demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills
• Competency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Desire to develop knowledge and practice of customer-focused selling processes
• Communicate information and ideas so others will understand
• Observe details at close range (within a few feet of the observer)
• Remain in a stationary position for extended periods of time
• Operate a computer and other office productivity machinery, such as a keyboard, mouse, telephone
• Travel between company locations, customer sites, and/or manufacturing facilities as needed
• Walk through manufacturing, warehouse, and production areas as needed

Nice to Haves

• Prior experience in adhesives or related field is highly preferred

Benefits

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth
• This role is remote in the Twin Cities, MN with occasional travel (<10% travel).