Implementation Manager

Summary

Arcadia is dedicated to happier, healthier days for all, transforming diverse data into actionable insights for healthcare. The Implementation Manager is responsible for leading the implementation of Arcadia's platform, ensuring successful delivery and customer satisfaction through effective project management and communication.

Responsibilities

• Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live
• Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy
• Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
• Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities
• Responsible for customer communications. Owning all standing and ad-hoc project meetings
• Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
• Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture
• Clearly communicating program/project status, issues, risks, plans, etc. to senior management
• Performing other related duties as assigned or requested

Skills

• Bachelor's degree in related field
• At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks
• Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
• Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders
• Strong problem solving, interpersonal, and organizational skills
• Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams
• Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL

Qualifications

Must Haves

• Bachelor's degree in related field
• At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks
• Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
• Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders
• Strong problem solving, interpersonal, and organizational skills
• Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams

Nice to Haves

• Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL

Benefits

• Flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community