AI Solutions Manager, Digital Native

Summary

Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. As an AI Solutions Manager, you will partner with innovative AI/ML teams to drive adoption and ensure customer success in leveraging AI for real-world impact.

Responsibilities

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
• Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
• Run workshops and training sessions with customers during onboarding
• Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
• Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base
• Own the full expansion and renewal sales cycle across your book of business
• Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team

Skills

• 2+ years of experience as a Customer Success Manager in SaaS
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders
• A self-starter and customer-first mindset with the ability to thrive in limited process environments
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
• Strong communication skills for articulating observations and fostering collaboration across teams
• Proven ability to demo technical products and translate their value into tailored customer solutions
• A strong team player who values collaboration and collective success
• Bonus: Familiarity with AI/ML workflows or GenAI technologies

Qualifications

Must Haves

• 2+ years of experience as a Customer Success Manager in SaaS
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders
• A self-starter and customer-first mindset with the ability to thrive in limited process environments
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
• Strong communication skills for articulating observations and fostering collaboration across teams
• Proven ability to demo technical products and translate their value into tailored customer solutions
• A strong team player who values collaboration and collective success

Nice to Haves

• Bonus: Familiarity with AI/ML workflows or GenAI technologies

Benefits

• Competitive equity package
• Comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support
• WFH monthly stipend to pay for co-working spaces