AI Solutions Manager, West

Summary

Arize AI is an AI and agent engineering observability and evaluation platform that helps teams build, test, and run reliable AI systems. The AI Solutions Manager will drive customer adoption, manage renewals, identify expansion opportunities, and develop tailored solutions for AI/ML customers. The role also involves customer discovery, product demonstrations, workshops, account reviews, usage monitoring, and cross-functional coordination.

Responsibilities

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
• Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
• Run workshops and training sessions with customers during onboarding and new functionality
• Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
• Proactively monitor product usage across your accounts to further gauge account health
• Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies
• Effectively relay customer feature requests to internal teams and advocate for customer needs
• Ensure support teams are aligned with customer requests and priorities

Skills

• 3+ years of experience as a Customer Success Manager in SaaS
• A self-starter mindset with the ability to thrive in limited process environments
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
• Strong communication skills for articulating observations and fostering collaboration across teams
• Proven ability to demo technical products and translate their value into tailored customer solutions
• Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results
• A strong team player who values collaboration and collective success
• Good understanding of AI/ML workflows or agent development lifecycle

Qualifications

Must Haves

• 3+ years of experience as a Customer Success Manager in SaaS
• A self-starter mindset with the ability to thrive in limited process environments
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
• Strong communication skills for articulating observations and fostering collaboration across teams
• Proven ability to demo technical products and translate their value into tailored customer solutions
• Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results
• A strong team player who values collaboration and collective success
• Good understanding of AI/ML workflows or agent development lifecycle

Benefits

• A competitive equity package
• Medical, dental, and vision coverage
• 401(k) plan
• Unlimited paid time off
• Generous parental leave plan
• Mental and wellness support
• Remote-first work arrangement
• Offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person
• For all other employees, there is a WFH monthly stipend to pay for co-working spaces