AI Solutions Manager, SMB

Summary

Arize AI is an AI and agent engineering observability and evaluation platform. The AI Solutions Manager will manage the customer lifecycle for SMB accounts by understanding AI/ML customer needs, shaping tailored solutions, driving adoption, and supporting renewals and expansion. The role also involves collaborating with technical, sales, account management, product, and engineering teams to ensure customer success and standardize solutions.

Responsibilities

• Own a portfolio of enterprise accounts: account plans, regular touchpoints, usage monitoring, QBRs, and renewals
• Conduct discovery with customer’s AI/ML teams to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
• Collaborate with technical teams, including Forward Deployed AI Engineers, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
• Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
• Proactively monitor product usage across your accounts to further gauge account health
• Engage customer executives as champions to drive adoption beyond the initial team
• Lead onboarding workshops and training on new functionality
• Work with Account Management and Sales to convert successful pilots into org-wide deployments
• Advocate for customer needs with product and engineering, and turn one-off solutions into standardized offerings

Skills

• 2+ years in customer success, solutions consulting, technical account management, or technical consulting at a tech company
• Working knowledge of AI/ML workflows or the agent development lifecycle, demonstrated through hands-on work, formal education, or self-study
• Proven ability to demo a technical product and connect it to business outcomes
• Demonstrated ability to understand Python or SQL scripts
• Strong communication and executive presentation skills, with experience influencing senior stakeholders
• Strong organizational instincts as you'll manage multiple accounts
• Depth in at least one industry (financial services, healthcare, retail, tech) or function is a plus
• Bachelor's degree in a technical or quantitative field is ideal; advanced degree a plus

Qualifications

Must Haves

• 2+ years in customer success, solutions consulting, technical account management, or technical consulting at a tech company
• Working knowledge of AI/ML workflows or the agent development lifecycle, demonstrated through hands-on work, formal education, or self-study
• Proven ability to demo a technical product and connect it to business outcomes
• Demonstrated ability to understand Python or SQL scripts
• Strong communication and executive presentation skills, with experience influencing senior stakeholders
• Strong organizational instincts as you'll manage multiple accounts

Nice to Haves

• Depth in at least one industry (financial services, healthcare, retail, tech) or function is a plus
• Bachelor's degree in a technical or quantitative field is ideal; advanced degree a plus

Benefits

• Competitive equity package
• Medical, dental, and vision coverage
• 401(k) plan
• Unlimited paid time off
• Generous parental leave plan
• Mental and wellness support
• Remote-first work arrangement
• Offices in New York City and the San Francisco Bay Area as an option for employees in those cities who wish to work in-person
• For all other employees, a WFH monthly stipend to pay for co-working spaces
• Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
• Culturally conscious events such as LGBTQ trivia during pride month
• Active Lady Arizers subgroup