Customer Success Manager

Summary

Array is a financial innovation platform that provides credit and identity monitoring tools, privacy protection, and financial advertising solutions through embeddable widgets and APIs. The Customer Success Manager will manage strategic client accounts, drive retention and revenue growth, identify expansion opportunities, and collaborate cross-functionally to deliver tailored solutions.

Responsibilities

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

Skills

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!

Qualifications

Must Haves

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do

Nice to Haves

• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!

Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces