PMO Operations Manager

Summary

Ascend Learning is a healthcare and learning technology company serving students, educators, and employers with outcomes-based, data-driven learning solutions. The PMO Operations Manager will administer and govern the Enterprise PMO’s project management platform and ERP intake process, maintaining systems, templates, documentation, reporting, training, and data quality while supporting scope checks and governance activities.

Responsibilities

• Owning the project management platform's governance framework, including field structure, templates, and permission architecture across the Enterprise PMO
• Maintaining Tier 2 and Tier 3 reporting standards for the project management platform in partnership with Project Owners, who are responsible for day-to-day maintenance at those tiers
• Building and maintaining dashboards and reporting views that allow project status to be understood without additional verbal interpretation
• Training PMs, Project Owners, and business stakeholders on the project management platform's standards, templates, and reporting conventions
• Auditing data quality on the project management platform on a recurring basis to ensure the reporting layer remains clean and dependable
• Owning administration of the ERP intake process, including forms, workflow configuration, and documentation standards, in partnership with the ERP Advisory function
• Maintaining ERP process documentation and templates as the intake process evolves
• Verifying intake submissions for completeness and preparing them for ERP team review, without participating in tiering or approval decisions
• Auditing ERP process data quality on a recurring basis, mirroring the project management platform's data audit function
• Training stakeholders on ERP intake procedures and standards
• Performing a recurring mechanical check comparing new work requests against each project's documented out-of-scope list
• Flagging potential scope deviations to the PM and Project Owner for their determination, without rendering judgment on whether the work is in or out of scope
• Supporting PMs in keeping scope documentation current and accurate throughout the project lifecycle
• Escalating recurring or systemic scope issues to the PMO Lead for governance-level review, as distinct from case-by-case adjudication
• Maintaining documentation of the PMO's governance framework and operating model, including process definitions, standards, and escalation paths, as they are defined and approved by the PMO Lead
• Partnering with the PMO Lead to evolve the project management platform's governance standards and templates as the PMO matures
• Providing administrative support for PMO and ERP governance activities, such as meeting coordination, agendas, and notes for governance cadences

Skills

• This position will work a hybrid schedule from our Gilbert, AZ office or remotely within the United States
• • Bachelor's degree or equivalent work experience in business, project management, or a related field
• • 3+ years of experience administering or governing a work/project management platform (e.g., Wrike, Asana, Smartsheet, or similar). Experience with ERP intake or workflow processes is a plus
• • Strong understanding of PMO operating models, project management methodologies, project lifecycle documentation, and reporting structures
• • Demonstrated ability to build clean, self-explanatory reporting that reduces the need for verbal interpretation
• • Meticulous attention to detail and comfort with recurring, mechanical review processes
• • Strong training and communication skills to support platform adoption across the organization
• • Clear understanding of the boundary between systems governance and project ownership, and comfort operating in a support role rather than a decision-making one
• • Experience with dashboard and template design in a project management platform
• Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire

Qualifications

Must Haves

• This position will work a hybrid schedule from our Gilbert, AZ office or remotely within the United States
• • Bachelor's degree or equivalent work experience in business, project management, or a related field
• • 3+ years of experience administering or governing a work/project management platform (e.g., Wrike, Asana, Smartsheet, or similar). Experience with ERP intake or workflow processes is a plus
• • Strong understanding of PMO operating models, project management methodologies, project lifecycle documentation, and reporting structures
• • Demonstrated ability to build clean, self-explanatory reporting that reduces the need for verbal interpretation
• • Meticulous attention to detail and comfort with recurring, mechanical review processes
• • Strong training and communication skills to support platform adoption across the organization
• • Clear understanding of the boundary between systems governance and project ownership, and comfort operating in a support role rather than a decision-making one
• • Experience with dashboard and template design in a project management platform
• Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire

Benefits

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program
• Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.