Growth Support Analyst, SBR

Summary

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The Growth Support Analyst will create a positive customer experience while providing administrative support to the growth team, ensuring accurate completion of tasks related to 401(k) plan sales and maintaining effective communication with clients and partners.

Responsibilities

• Responsible for accurate and timely completion of day-to-day tasks associated with 401(k) plan sales, including but not limited to, plan illustrations, proposals, fee comparisons and document change requests
• Reviews and accurately documents changes directed by clients and internal team
• Develops and applies continuously growing product and process knowledge to effectively anticipate and meet growth team needs and industry standards
• Communicates effectively with partners, clients, external and internal customers to identify and resolve issues including but not limited to training and procedural gaps and assists in resolving with appropriate resource(s)
• Prepares outgoing mail and outgoing packages for Growth team via UPS or FedEx
• Approaches every customer contact either by mail, email, or telephone as a personal opportunity to: 1.) Demonstrate the value PAi brings to the relationship and 2.) Provide professional, personalized service to the customer that exceeds expectations
• Maintains extensive working knowledge of sales CRM, regularly generating reports for the Sales team, Marketing, Senior Leadership Team, and other departments as needed
• Assists with scheduling, organizing, and coordinating complex activities such as team presentations, communications, conferences, video conferences, meetings, webinars, trade shows, department activities, celebrations, and other events
• Creates and maintains Sales Team procedures
• Manages and maintains CRM alongside the Salesforce Administrator
• Manages key sales applications including the configuration, operation, and integration of sales software
• Leads marketing data and analytics efforts including management, measurement, and manipulation of data while working closely with the Sales Manager and Marketing Team to drive sales strategy
• Provides back-up to the Growth Support Specialist as needed

Skills

• Regular attendance and punctuality
• Ability to work autonomously or as part of a team
• Ability to work in a fast-paced, change driven environment
• Adherence to all company policies and procedures
• High school diploma or equivalent
• 2 years of experience working in a customer services administrative or sales role
• Experience working with Microsoft Excel, Word and Outlook
• Accountable and detail oriented, with strong analytical, multitasking and mathematical abilities
• Strong professional communication technique and etiquette
• Associates Degree in business related field
• Bilingual in English and Spanish
• Financial Industry experience

Qualifications

Must Haves

• Regular attendance and punctuality
• Ability to work autonomously or as part of a team
• Ability to work in a fast-paced, change driven environment
• Adherence to all company policies and procedures
• High school diploma or equivalent
• 2 years of experience working in a customer services administrative or sales role
• Experience working with Microsoft Excel, Word and Outlook
• Accountable and detail oriented, with strong analytical, multitasking and mathematical abilities
• Strong professional communication technique and etiquette

Nice to Haves

• Associates Degree in business related field
• Bilingual in English and Spanish
• Financial Industry experience