Account Manager In Office, Hybrid, or Remote

Summary

Auxiant is an independent third-party administrator of self-funded employee benefit plans. The Account Manager consults with assigned clients on health plan administration, communicates with internal and external stakeholders, manages renewals and client transitions, and resolves service issues to support customer satisfaction and retention.

Responsibilities

• Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc
• Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing)
• Respond to client requests in a quality and timely manner
• Work closely with sales consultants to transition new clients to Auxiant
• Handle essential functions on client renewals
• Develop and maintain positive client relations to ensure business retention
• Proactively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence)
• Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction
• Educate and update clients about Auxiant’s services and products
• Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.)
• Interact with external customers in a social setting
• Other duties as assigned or appropriate

Skills

• PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint)
• Previous experience in a professional office environment
• Previous experience with customer relations
• Excellent interpersonal, written/verbal communication and presentation skills
• Ability to multi-task
• Willingness to travel as needed
• Valid driver's license
• Bachelor's degree and 2-4 years related experience; or equivalent combination of education and experience
• Insurance license to be obtained
• Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required)

Qualifications

Must Haves

• PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint)
• Previous experience in a professional office environment
• Previous experience with customer relations
• Excellent interpersonal, written/verbal communication and presentation skills
• Ability to multi-task
• Willingness to travel as needed
• Valid driver's license
• Bachelor's degree and 2-4 years related experience; or equivalent combination of education and experience
• Insurance license to be obtained

Nice to Haves

• Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending
• Gym Membership Reimbursement
• Life Insurance
• Long-term disability insurance (LTD)
• Short-term disability insurance (STD)
• 401K
• 3 weeks vacation
• 9 paid holidays
• Casual dress code