Assistant Account Manager

Summary

CPG is seeking an Assistant Account Manager to support customer accounts within the data center and critical infrastructure services environment. The role coordinates service operations among customers, vendors, technicians, and internal teams, while tracking account activity, documentation, scheduling, billing readiness, and issue resolution.

Responsibilities

• Support Account Managers in the day-to-day management of customer accounts
• Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication
• Provide regular updates on account activity, service delivery status, and open items
• Assist in preparing for customer meetings, including agendas, reports, and follow-ups
• Support issue resolution by tracking customer concerns and coordinating internal responses
• Coordinate scheduling of technicians, OEM vendors, and subcontractors
• Assist in planning service delivery timelines and ensuring resource alignment
• Monitor work orders and service tickets to ensure timely completion
• Serve as liaison between field teams, operations management, and account leadership
• Communicate scheduling changes and project updates
• Maintain accurate account records, schedules, and service documentation
• Assist with processing timesheets and service reports
• Support billing readiness and documentation accuracy
• Track labor hours and operational metrics
• Monitor open items, escalations, and service gaps
• Drive timely follow-up and resolution of issues
• Identify risks and escalate to Account Managers
• Support continuous improvement efforts
• Ensure technicians meet safety and site access requirements
• Support adherence to company procedures and customer requirements
• Maintain audit-ready documentation
• Up to 20% travel

Skills

• 2+ years of experience in account coordination, operations support, or customer service
• Strong organizational and multitasking skills
• Excellent communication skills
• US Citizenship required
• Proficiency in Microsoft Suite applications such as: Excel, Word, and Outlook
• While performing duties of this job, the employee is occasionally required to move objects 10-20 pounds; they are frequently required to stand, walk, stoop. Kneel, crouch, or crawl; Occasionally required to sit and climb and balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus
• Experience in data centers or critical infrastructure preferred
• Knowledge of NetSuite is a PLUS

Qualifications

Must Haves

• 2+ years of experience in account coordination, operations support, or customer service
• Strong organizational and multitasking skills
• Excellent communication skills
• US Citizenship required
• Proficiency in Microsoft Suite applications such as: Excel, Word, and Outlook
• While performing duties of this job, the employee is occasionally required to move objects 10-20 pounds; they are frequently required to stand, walk, stoop. Kneel, crouch, or crawl; Occasionally required to sit and climb and balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus

Nice to Haves

• Experience in data centers or critical infrastructure preferred
• Knowledge of NetSuite is a PLUS