Customer Solutions Specialist (Second Shift)

Summary

AWeber creates marketing and communication software that helps small businesses form strong customer connections and grow their businesses. The Customer Solutions Specialist supports customers through live chat, email, phone, and social media by troubleshooting issues, providing product education, sharing marketing best practices, and contributing to projects that improve the customer experience.

Responsibilities

• You will offer support over multiple channels, including livechat, email, phone, and social media platforms
• Through troubleshooting, providing product education, and relaying marketing best practices you’ll be partnering with our customers so that they can successfully grow their businesses
• Additionally, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience
• To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department

Skills

• We're currently hiring for remote team members in the following states:  DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA
• As our Customer Solutions Specialist, you'll be responsible for working **variable days including some weekend days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM ET)**
• To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department
• Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out!

Qualifications

Must Haves

• We're currently hiring for remote team members in the following states:  DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA
• As our Customer Solutions Specialist, you'll be responsible for working **variable days including some weekend days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM ET)**
• To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department
• Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out!

Benefits

• 100% Remote
• Strong culture that supports flexibility, entrepreneurialism, and collaboration.
• 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
• 4-7 weeks of paid time off and holidays (based on tenure).
• 4 week paid sabbatical (based on tenure).
• 401K retirement plan with 4% company match.
• Company Profit Share.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym Memberships Reimbursement.
• Company Paid Short Term Disability Insurance.
• Company Paid Life Insurance.
• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).