Operations Engineer II

Summary

AWeber is a remote-first company that helps small businesses grow through marketing communication software. As an Operations Engineer II, you will design and build solutions for AI agents, ensure quality and maintainability of configurations, and manage infrastructure to support AWeber's operational platform.

Responsibilities

• Designing and building solutions for AI agents to implement
• Reviewing agent‑generated configuration and code for quality, correctness, and maintainability
• Coordinating work across systems to keep AWeber's core operational platform reliable, secure, and fast
• Provisioning infrastructure
• Tuning monitoring and alerting
• Participating in a 24x7 on‑call rotation
• Defining infrastructure as code in Terraform
• Reviewing an agent's proposed Kubernetes change before it ships
• Wiring up a new alert in Grafana
• Generating documentation that’s usable by both humans and AI agents
• Working a release through GitHub and the deployment pipeline

Skills

• Bachelor's degree in a STEM‑related field or equivalent work experience, plus 2+ years in a platform engineering or systems/operations role
• Working knowledge of AI development tools and coding assistants, with comfort using them in day‑to‑day implementation work
• Strong analytical and troubleshooting skills — you fix root causes, not just symptoms — paired with the communication skills to translate technical issues for different audiences
• Experience in a 24x7 on‑call rotation (incident response, mitigation, root cause analysis), troubleshooting across Linux and Mac‑based environments, and using Git or Mercurial for version control
• Experience with containerized, cloud‑based infrastructure — Kubernetes, Docker, and infrastructure‑as‑code tools like Terraform or CloudFormation on AWS, GCP, or similar
• Comfort with shell scripting and Python, and experience configuring monitoring and alerting with tools like Grafana, Prometheus, PagerDuty, or Sentry
• Solid grasp of networking fundamentals (DNS, VPN, load balancing, subnetting) and security concepts (firewalls, secrets management, IAM, PKI), with practical experience applying them

Qualifications

Must Haves

• Bachelor's degree in a STEM‑related field or equivalent work experience, plus 2+ years in a platform engineering or systems/operations role
• Working knowledge of AI development tools and coding assistants, with comfort using them in day‑to‑day implementation work
• Strong analytical and troubleshooting skills — you fix root causes, not just symptoms — paired with the communication skills to translate technical issues for different audiences
• Experience in a 24x7 on‑call rotation (incident response, mitigation, root cause analysis), troubleshooting across Linux and Mac‑based environments, and using Git or Mercurial for version control
• Experience with containerized, cloud‑based infrastructure — Kubernetes, Docker, and infrastructure‑as‑code tools like Terraform or CloudFormation on AWS, GCP, or similar
• Comfort with shell scripting and Python, and experience configuring monitoring and alerting with tools like Grafana, Prometheus, PagerDuty, or Sentry
• Solid grasp of networking fundamentals (DNS, VPN, load balancing, subnetting) and security concepts (firewalls, secrets management, IAM, PKI), with practical experience applying them

Benefits

• 100% Remote - [we're not going back to the office and here's why](https://blog.aweber.com/culture/not-going-back-to-the-office.htm).
• Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture.
• 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
• 4-7 weeks of paid time off and holidays (based on tenure).
• 4 week paid sabbatical (based on tenure).
• 401K retirement plan with 4% company match.
• Company Profit Share.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym Memberships Reimbursement.
• Company Paid Short Term Disability Insurance.
• Company Paid Life Insurance.
• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).