Solutions Engineer II

Summary

Wayvia helps global brands connect with shoppers through AI, data, and commerce innovation. The Solutions Engineer II serves as a technical partner across the client lifecycle, supporting sales, renewals, expansions, website integrations, technical projects, solution design, demonstrations, and client handoffs.

Responsibilities

• Technical Partner Across the Client Lifecycle — Serve as the technical subject matter expert for AEs, CSMs and AMs, supporting new business, renewals, expansions and ongoing client work with a balanced focus on both new and existing clients
• Existing Client Projects & Expansions — Partner with CSMs and AMs to scope and solution expansion opportunities, custom configurations and technical projects for existing clients; identify growth opportunities rooted in how clients actually use the platform
• Website Integration & Troubleshooting — Guide client web and development teams through deploying Wayvia solutions on brand websites (JavaScript embeds, tags, pixels and APIs); validate implementations and troubleshoot technical issues alongside Implementation and Support
• Discovery & Solution Design — Lead requirement-gathering, discovery and data-transfer discussions, aligning client needs with Wayvia capabilities and identifying new and innovative uses for Wayvia solutions and data
• Demos & Technical Evaluations — Deliver tailored product demonstrations and technical architecture overviews to enterprise audiences; support RFI/RFP responses and technical vendor assessments
• Feedback, Handoffs & Documentation — Relay client feedback to Product throughout the sales, renewal and growth cycles; ensure clean handoffs to Implementation and Support; create and maintain technical documentation as products and processes evolve

Skills

• 2–5 years of customer-facing technical experience (solutions engineering, sales engineering, solutions consulting, technical account management or implementation), preferably in SaaS
• Hands-on professional experience with website technologies—JavaScript, HTML, CSS, CDNs and APIs—including reading, debugging and troubleshooting front-end code using browser developer tools
• Experience supporting enterprise clients both pre- and post-sale, including expansion opportunities and technical projects within existing accounts
• Ability to explain technical concepts and systems clearly to non-technical audiences
• Excellent written and verbal communication and strong presentation skills, both in person and virtual
• Proactive and self-directed, with the ability to prioritize competing requests across Sales and Customer Success and drive results with minimal supervision
• Strong critical thinking and problem-solving skills, with a flair for storytelling
• This is a remote position open to candidates based in the United States
• Experience with tag management (e.g., Google Tag Manager) and tracking pixel implementation
• Website analytics, digital marketing technologies or SEO
• Data analysis and visualization tools such as Looker, Looker Studio, Power BI or Tableau; relational database or SQL experience
• Digital shelf management, digital merchandising, content syndication or retail media
• Experience in eCommerce, retail technology or commerce intelligence

Qualifications

Must Haves

• 2–5 years of customer-facing technical experience (solutions engineering, sales engineering, solutions consulting, technical account management or implementation), preferably in SaaS
• Hands-on professional experience with website technologies—JavaScript, HTML, CSS, CDNs and APIs—including reading, debugging and troubleshooting front-end code using browser developer tools
• Experience supporting enterprise clients both pre- and post-sale, including expansion opportunities and technical projects within existing accounts
• Ability to explain technical concepts and systems clearly to non-technical audiences
• Excellent written and verbal communication and strong presentation skills, both in person and virtual
• Proactive and self-directed, with the ability to prioritize competing requests across Sales and Customer Success and drive results with minimal supervision
• Strong critical thinking and problem-solving skills, with a flair for storytelling
• This is a remote position open to candidates based in the United States

Nice to Haves

• Experience with tag management (e.g., Google Tag Manager) and tracking pixel implementation
• Website analytics, digital marketing technologies or SEO
• Data analysis and visualization tools such as Looker, Looker Studio, Power BI or Tableau; relational database or SQL experience
• Digital shelf management, digital merchandising, content syndication or retail media
• Experience in eCommerce, retail technology or commerce intelligence

Benefits

• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• Medical/Dental/Vision
• 16 weeks of paid parental leave (US)
• Technical stipend
• Professional development programs
• Wellness programs