Technical Support Specialist

Summary

b Inc. is seeking passionate individuals to join their technical support team. The role involves assisting leading hospitals with technology and products that enhance patient interactions and staff efficiency, focusing on troubleshooting and root cause analysis.

Responsibilities

• Install and maintain kiosks and applications
• Prepare and Lead customer support calls
• Monitor application and server-side performance metrics
• Write customer-facing documentation for all systems
• Communicate with the team and escalate issues as needed

Skills

• Bachelor's Degree or equivalent experience
• Prior experience in a customer service
• 1+ years of technical support in a software related field
• Curiosity and a desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus
• Strong passion for root cause analysis to improve team efficiency
• Demonstrated ability to work independently within an interrupt-oriented environment
• Positive attitude about solving problems and using resources at hand
• Excellent written and oral communication skills
• Some weekend and after-hours work may be required

Qualifications

Must Haves

• Bachelor's Degree or equivalent experience
• Prior experience in a customer service
• 1+ years of technical support in a software related field
• Curiosity and a desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus
• Strong passion for root cause analysis to improve team efficiency
• Demonstrated ability to work independently within an interrupt-oriented environment
• Positive attitude about solving problems and using resources at hand
• Excellent written and oral communication skills
• Some weekend and after-hours work may be required