IT Technician II

Summary

Banner Health is a leading healthcare organization striving to improve patient care. The IT Technician II role focuses on supporting business planning and ensuring customer satisfaction for IT services, while demonstrating technical knowledge in infrastructure and communications processes.

Responsibilities

• Maintains knowledge of standard work routines, equipment and day-to-day activities and/or routines
• Applies intermediate level instructions and procedures to resolve information technology related problems of varying complexity. Chooses best alternative from group of known possibilities. Demonstrates flexibility to adapt to various situations
• Demonstrates communication skills. Self-directed in completing daily responsibility. Demonstrates initiative in timely completion of assigned task. Responds to standard requests from internal and/ or external customers. Interacts primarily with department peers and/ or personnel, internal and external customers
• Completes assignments within established procedures. Frequent review of work results. Maintains an organized and clean environment
• Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require
• Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide

Skills

• Associate's degree or two years of related experience in Information Technology is required
• Must be proficient and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity
• Knowledge of Microsoft Office O365 applications is required
• Ability to troubleshoot complex issues and interact with various levels of customer and support groups
• Requires communication and presentation and organizational skills to engage technical and non-technical audiences
• Requires ability to communicate and interact across all services and at various levels
• Must have knowledge of Information Technology in a fast-paced environment
• Requires exceptional communication, both written and verbal
• Working variable shifts and hours and carrying/responding to a pager may be required
• Additional related education and/or experience preferred

Qualifications

Must Haves

• Associate's degree or two years of related experience in Information Technology is required
• Must be proficient and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity
• Knowledge of Microsoft Office O365 applications is required
• Ability to troubleshoot complex issues and interact with various levels of customer and support groups
• Requires communication and presentation and organizational skills to engage technical and non-technical audiences
• Requires ability to communicate and interact across all services and at various levels
• Must have knowledge of Information Technology in a fast-paced environment
• Requires exceptional communication, both written and verbal
• Working variable shifts and hours and carrying/responding to a pager may be required

Nice to Haves

• Additional related education and/or experience preferred

Benefits

• Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health.
• Banner Health offers a variety of benefit plans to help you and your family.
• We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.