Baptist Health System KY & IN
Posted 61 days agoVerified live 12h ago
Application Support Analyst - Intermediate
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
Application SupportHealthcare ITWorkflow AnalysisTraining DeliveryLearning Management SystemDisaster RecoveryTesting and ValidationSupport Call TriageDocumentation ManagementStakeholder Management
About the company
Baptist Health System KY & INbaptisthealth.com
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves.
Job description
Summary
Baptist Health System KY & IN is seeking an Application Support Analyst - Intermediate to join their team. This remote position involves serving as a liaison between the IT department and operations, focusing on application training and integration in the healthcare setting.
Responsibilities
- Manage stakeholder expectations by analyzing expectations and requirements
- Continually assess end user workflows and identifies area for personalization or build improvements
- Identify project issues and risks and resolve or escalate as appropriate
- Ability to research complex problems and formulate appropriate plans
- Collaborate effectively with colleagues to complete tasks
- Lead or actively participate in meetings
- Provide recognized knowledge of product features, functionality and utilization of the application software
- Provide instructor led classroom and one on one training to end users
- Develop interactive training modules in learning management system
- Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve simple problems
- Participate in disaster recovery initiatives
- Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned
- Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations
- Provide assigned on-site support during go-lives and system upgrades
- Provide 24/7 support when scheduled
- Ensure that applicable training documentation and/or manuals are available to trainees
- Assist in developing and maintaining test scripts to reflect proposed workflow solutions
- Maintain documentation on the organization’s file share platform
Skills
- Minimum of a Bachelor's degree and two years related experience, or two years' direct healthcare experience in lieu of a degree
- Appropriate certification or licensure (if applicable) required
Qualifications
Must Haves
- Minimum of a Bachelor's degree and two years related experience, or two years' direct healthcare experience in lieu of a degree
- Appropriate certification or licensure (if applicable) required
Benefits
- Remote work position that requires residency in KY or IN
- Provide 24/7 support when scheduled
More jobs like this
