Project Manager

Summary

BARE International is a global customer experience and market research company that delivers actionable insights to improve customer experience. The Project Manager will manage assigned client programs by recruiting, scheduling, and coaching evaluators, coordinating project delivery and quality control, supporting client communication and reporting, and handling invoicing and billing.

Responsibilities

• Recruit, coach, and schedule evaluators to conduct mystery shop evaluation projects using the Apollo, Prism and ShopMetrics online systems and outside resources
• Track project scheduling and confirm timely project completion
• Provide client(s) with regular project updates via client’s preferred method of communication
• Build relationships and establish trust and credibility via oral and verbal communication & feedback to clients on an on-going basis
• Manage the reporting needs of the client
• Monitor late evaluations and projects; reschedule when necessary
• Review incoming completed shop reports for adherence to client project objectives, validation of details, and for missing or incorrect data
• Coordinate with quality control/editing staff or contractors to ensure quality of work and quick turnaround
• Submit edited reports to client prior to deadlines
• Maintain awareness of trends and events within clients’ industries and corporate environments
• Conduct regular client invoicing/billing and confirm prompt payment; follow up on past dues
• Participate in team and company meetings
• Periodically update client location and manager records
• Perform other duties as assigned by supervisor

Skills

• Bachelor's degree
• 3+ years' related experience may be accepted in lieu of a college degree
• 1 year of related work experience
• Demonstrated proficiency with MS Office, particularly Outlook and Excel
• Proficient mathematical skills for calculating evaluator fees, deductions, and bonuses
• Ability to quickly learn BARE's proprietary database systems, including having current knowledge of web-based database system navigation
• Exemplary professional written and verbal communication skills
• Demonstrated history of active listening and asking for clarification when needed
• Proven ability to convey facts in writing using concepts and language the reader will best understand
• Knowledge of customer service principles and best practices
• Demonstrated ability to problem-solve and find creative solutions to challenges using available resources
• History of successfully managing multiple projects at different stages in a deadline-driven environment
• Ability to take initiative, work independently, and demonstrate self-motivation and resourcefulness
• Proven track record of achieving outstanding results with little-to-no direct oversight
• Demonstrated ability to earn others' trust and respect through consistent honesty and professionalism in all interactions
• Proven ability to diplomatically handle occasional challenging interpersonal interactions
• History of contributing to a positive team spirit

Qualifications

Must Haves

• Bachelor's degree
• 3+ years' related experience may be accepted in lieu of a college degree
• 1 year of related work experience
• Demonstrated proficiency with MS Office, particularly Outlook and Excel
• Proficient mathematical skills for calculating evaluator fees, deductions, and bonuses
• Ability to quickly learn BARE's proprietary database systems, including having current knowledge of web-based database system navigation
• Exemplary professional written and verbal communication skills
• Demonstrated history of active listening and asking for clarification when needed
• Proven ability to convey facts in writing using concepts and language the reader will best understand
• Knowledge of customer service principles and best practices
• Demonstrated ability to problem-solve and find creative solutions to challenges using available resources
• History of successfully managing multiple projects at different stages in a deadline-driven environment
• Ability to take initiative, work independently, and demonstrate self-motivation and resourcefulness
• Proven track record of achieving outstanding results with little-to-no direct oversight
• Demonstrated ability to earn others' trust and respect through consistent honesty and professionalism in all interactions
• Proven ability to diplomatically handle occasional challenging interpersonal interactions
• History of contributing to a positive team spirit