Wholesale Manager

Summary

Barstool Sports is hiring a Wholesale Manager for Old Row within its Commerce Department. This remote role is responsible for growing wholesale accounts, developing new retail relationships, managing day-to-day customer needs, and coordinating closely with internal teams to support wholesale business growth and efficiency.

Responsibilities

• Develop and grow existing wholesale accounts within an assigned territory
• Prospect and open new retail accounts through outbound calls, emails, in-person visits, and other sales initiatives
• Build strong relationships with buyers by providing excellent customer service and product knowledge
• Attend regional and national trade shows, markets, and sales events to present seasonal collections and generate new business
• Travel regularly throughout the assigned territory to visit retail partners and identify growth opportunities
• Analyze sales trends, inventory performance, and account opportunities to support business growth
• Maintain strong relationships with wholesale customers and serve as the primary point of contact
• Address customer questions, concerns, and account needs in a timely and professional manner
• Send invoices to customers whose credit cards have failed through the automated invoicing system
• Send invoices for customers who are on terms once their orders have shipped
• Provide exceptional customer service throughout the entire wholesale account lifecycle
• Receive and process reorders from customers via phone, email, or the Elastic wholesale platform
• Verify order details and delivery instructions with the operations team
• Coordinate with operations to ensure timely fulfillment and prioritize orders based on potential escalations
• Provide clients with order confirmations and tracking information
• File claims for lost packages and coordinate resolutions with customers and internal teams
• Issue replacement orders through Elastic for damaged or short-shipped items
• Work closely with internal teams including sales, operations, production, logistics, finance, and accounts receivable
• Coordinate with external partners and wholesale customers to ensure exceptional retailer support
• Assist with showroom preparation, sample organization, and trade show logistics
• Support the Wholesale team with reporting, data entry, forecasting, and other operational projects
• Proactively identify account and operational issues and work cross-functionally to develop solutions
• Contribute to process improvements and other initiatives that support the growth and efficiency of the wholesale business

Skills

• * Experience in wholesale sales, account management, customer service, or a related role within the apparel, retail, or consumer goods industry
• * Proven ability to develop existing accounts and prospect new retail business
• * Strong relationship-building and communication skills
• * Excellent organizational skills and attention to detail
• * Ability to work collaboratively with multiple cross-functional stakeholders
• * Ability to thrive in a fast-paced, all-hands-on-deck working environment
• * Intermediate Excel/Google Sheets skills, including VLOOKUP, XLOOKUP, and INDEX/MATCH, with a desire to continue developing these skills
• * Strong analytical and problem-solving skills with the ability to identify opportunities and resolve issues
• * Self-starter who can proactively identify needs and follow through on solutions
• * Willingness to travel within the assigned territory and attend regional and national trade shows
• * Excellent written and verbal communication skills
• * Experience with wholesale software; Elastic, NuOrder, or Joor experience is a plus

Qualifications

Must Haves

• * Experience in wholesale sales, account management, customer service, or a related role within the apparel, retail, or consumer goods industry
• * Proven ability to develop existing accounts and prospect new retail business
• * Strong relationship-building and communication skills
• * Excellent organizational skills and attention to detail
• * Ability to work collaboratively with multiple cross-functional stakeholders
• * Ability to thrive in a fast-paced, all-hands-on-deck working environment
• * Intermediate Excel/Google Sheets skills, including VLOOKUP, XLOOKUP, and INDEX/MATCH, with a desire to continue developing these skills
• * Strong analytical and problem-solving skills with the ability to identify opportunities and resolve issues
• * Self-starter who can proactively identify needs and follow through on solutions
• * Willingness to travel within the assigned territory and attend regional and national trade shows
• * Excellent written and verbal communication skills

Nice to Haves

• * Experience with wholesale software; Elastic, NuOrder, or Joor experience is a plus

Benefits

• Remote position
• Commission-eligible
• Competitive medical, dental, and vision insurance
• Flexible Spending Accounts
• Commuter Benefits
• A 4% 401(k) employer match
• Unlimited vacation time, including Summer break in July and Holiday break in December
• Monthly employer contribution towards cell phone reimbursement
• Employee discount to the Barstool Sports store
• Financial wellness benefits through Origin
• A monthly stipend for UberEats