Wholesale Manager

Summary

CLEARSTEM is a skincare and consumer brand seeking a Wholesale Manager to manage and grow its wholesale business across retail and professional channels. The role owns wholesale operations, account relationships, order execution, Faire channel growth, retail compliance, forecasting, and cross-functional support for launches and promotions.

Responsibilities

• Support the Senior Director of Sales on CLEARSTEM's largest retail accounts — Target and Erewhon — including vendor compliance requirements, sample coordination, and day-to-day operational follow-through
• Serve as the day-to-day operational contact for key wholesale accounts such as Central Market and SalonCentric, building strong relationships with buyer, replenishment, and operations contacts
• Own growth of the Faire sales channel: review and qualify new accounts, identify high-potential retailers and professional partners, develop existing accounts, drive reorders and assortment expansion, reactivate dormant accounts, and analyze channel performance to identify opportunities for continued growth
• Partner closely with the Senior Manager of Sales & Education to support growth of CLEARSTEM’s professional channel, aligning on account opportunities, professional partner needs, launches, and initiatives that strengthen engagement and retention
• Track sell-in and sell-through performance by account; maintain account trackers and promotional calendars; and support forecasting inputs, sample and gratis programs, and retail programs such as endcaps, demos, and promotions
• Monitor chargeback, deduction, and compliance-fee trends across wholesale accounts, partnering with the Wholesale Support Coordinator and Accounting to address root causes and reduce recurring fees
• Collaborate closely with the Wholesale Support Coordinator on order processing and account coverage, and with Marketing, Operations, Accounting, and Creative teams on launches, promotions, and account needs

Skills

• 3–5 years of experience in wholesale operations, account management, or sales support
• Experience working within retailer portals and vendor compliance programs (routing guides, EDI, OTIF standards), including supporting purchase order execution for major retail accounts
• Strong analytical skills with proficiency in Excel/Google Sheets
• Excellent written and verbal communication skills with a customer-service mindset toward retail partners
• A self-starter who owns outcomes, not just tasks — you see a chargeback trend and fix the root cause, not just the fee
• Exceptionally organized and detail-oriented, able to manage multiple accounts, systems, and deadlines simultaneously
• Collaborative and low-ego — the team's success is your success
• A clear communicator — written and verbal — with retail partners and internal teams alike
• Comfortable in a fast-moving, lean, high-growth environment
• Genuinely excited about wellness, skincare, and consumer brands
• Experience with wholesale marketplaces such as Faire, including account review, outreach, and channel growth
• Familiarity with chargeback, deduction, and retailer compliance processes
• Experience supporting big-box retail accounts such as Target
• Background in beauty, skincare, or consumer brands

Qualifications

Must Haves

• 3–5 years of experience in wholesale operations, account management, or sales support
• Experience working within retailer portals and vendor compliance programs (routing guides, EDI, OTIF standards), including supporting purchase order execution for major retail accounts
• Strong analytical skills with proficiency in Excel/Google Sheets
• Excellent written and verbal communication skills with a customer-service mindset toward retail partners
• A self-starter who owns outcomes, not just tasks — you see a chargeback trend and fix the root cause, not just the fee
• Exceptionally organized and detail-oriented, able to manage multiple accounts, systems, and deadlines simultaneously
• Collaborative and low-ego — the team's success is your success
• A clear communicator — written and verbal — with retail partners and internal teams alike
• Comfortable in a fast-moving, lean, high-growth environment
• Genuinely excited about wellness, skincare, and consumer brands

Nice to Haves

• Experience with wholesale marketplaces such as Faire, including account review, outreach, and channel growth
• Familiarity with chargeback, deduction, and retailer compliance processes
• Experience supporting big-box retail accounts such as Target
• Background in beauty, skincare, or consumer brands

Benefits

• Medical, dental, and vision benefits
• 401(k) with company contribution
• Generous PTO and flexible scheduling
• Employee products
• A tight-knit, mission-driven team that moves fast and takes care of each other