Clinical Consultant

Summary

Baxter International Inc. is a healthcare company focused on making a meaningful impact in healthcare delivery and saving and sustaining lives. The Clinical Consultant provides clinical and application support for customers and the internal sales force related to vital sign and cardiology products, delivers training, supports clinical evaluations, and serves as a liaison between Baxter and its customers.

Responsibilities

• Work directly with sales team during the sales cycle and participate in presales activities (onsite meetings, conference calls, demonstrations, etc.) and clinical evaluations
• Provide clinical assistance and customer training regarding intended use of the vitals and cardiology product lines and conduct post-training follow-up with customer
• Provide account management support by identifying potential or actual customer complaints/issues and act as a liaison between sales team and customer to reach problem resolution
• Identify training needs within the sales force and work directly with marketing teams to develop training plans and provide new or refresh training where necessary
• Identify needs and gather customer suggestions for product enhancements and collaborate with business and project management in making product enhancement recommendations
• Maintain detailed records of training and customer communication, providing updates to Salesforce.com and clinical manager
• Participate in clinical on-call program which requires employee to support customers for clinical calls on a one-week rotational basis (Mon-Fri)
• Ability to travel 80% to hospital and clinical settings, overnights requited

Skills

• Minimum of two years in critical care, emergency department, post-anesthesia, telemetry unit, or other related health practice
• Experience as an educator in training medical and non-medical personnel, either through formal staff development or preceptor program
• Possesses knowledge of cardiac arrhythmia, hemodynamic, pulmonary artery, and cardiac output monitoring
• Excellent oral, written, interpersonal, and presentation skills
• Excellent organization skills
• Experience as an educator or public speaker
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint applications
• Proven ability to build relationships with people easily yet work independently and be self-motivated
• Bachelors Preferred

Qualifications

Must Haves

• Minimum of two years in critical care, emergency department, post-anesthesia, telemetry unit, or other related health practice
• Experience as an educator in training medical and non-medical personnel, either through formal staff development or preceptor program
• Possesses knowledge of cardiac arrhythmia, hemodynamic, pulmonary artery, and cardiac output monitoring
• Excellent oral, written, interpersonal, and presentation skills
• Excellent organization skills
• Experience as an educator or public speaker
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint applications
• Proven ability to build relationships with people easily yet work independently and be self-motivated

Nice to Haves

• Bachelors Preferred

Benefits

• Remote position with a preferred home base of Minnesota or Florida.
• Medical and dental coverage that start on day one for eligible roles.
• Basic life insurance, accident insurance, short-term disability insurance, long-term disability insurance, and business travel accident insurance for eligible roles.
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount.
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• Flexible Spending Accounts.
• Educational assistance programs.
• Paid holidays.
• Paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence.
• Paid parental leave.
• Commuting benefits.
• Employee Discount Program.
• Employee Assistance Program (EAP).
• Childcare benefits.