Field Service Engineer I

Summary

SCIEX, a Danaher operating company, develops analytical solutions for life sciences, diagnostics, and biotechnology. The Field Service Engineer I maintains, installs, and repairs scientific instrumentation at customer sites, independently resolves technical issues, provides customer training, completes service administration, and mentors less experienced staff.

Responsibilities

• Field Service Engineer is responsible to maintain, install, and repair instrumentation at both internal and external customer sites, including strategic accounts
• This position works independently to resolve all assigned customer and technical issues
• Mentors and develops less experienced staff members
• Experienced in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products
• Performs qualifications services and customer training, and responsible for customer satisfaction at strategic accounts
• Completes administration duties (logging service activities, expense reporting, inventory, etc.)
• Ability to travel – Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required and exposure to seasonal weather based on geographic region
• Must have a valid driver’s license with an acceptable driving record
• Ability and willingness to lift up to 50 lbs. along with ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist
• Ability to troubleshoot and follow problem-solving procedures
• Experience with electrical and electrical mechanical technology and follow all required safety protocols

Skills

• * Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
• * LCMS and/or capillary electrophoresis experience is required, prior experience using and/or servicing mass spectrometry or scientific instrumentation
• * Meet Vendor Credentialing requirements
• * Ability to travel – Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required and exposure to seasonal weather based on geographic region
• * Must have a valid driver's license with an acceptable driving record
• * Ability and willingness to lift up to 50 lbs. along with ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist
• * Ability to troubleshoot and follow problem-solving procedures
• * Experience with electrical and electrical mechanical technology and follow all required safety protocols

Qualifications

Must Haves

• * Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
• * LCMS and/or capillary electrophoresis experience is required, prior experience using and/or servicing mass spectrometry or scientific instrumentation
• * Meet Vendor Credentialing requirements
• * Ability to travel – Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required and exposure to seasonal weather based on geographic region
• * Must have a valid driver's license with an acceptable driving record
• * Ability and willingness to lift up to 50 lbs. along with ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist

Nice to Haves

• * Ability to troubleshoot and follow problem-solving procedures
• * Experience with electrical and electrical mechanical technology and follow all required safety protocols

Benefits

• This job is also eligible for bonus/incentive pay.
• Paid time off
• Medical/dental/vision insurance
• 401(k)
• This position is eligible for a remote work arrangement in which you can work remotely from your home.