[US] Lead Customer Success Specialist

Summary

Benchmark Gensuite provides unified digital systems for EHS, Sustainability, and ESG Reporting. The Lead Customer Success Specialist will drive customer satisfaction and growth across existing accounts by identifying opportunities, coordinating programs, supporting projects and renewals, and collaborating with customers and delivery teams.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
• Design, plan and coordinate program activities to help drive program success and participation
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
• Maintain a flexible schedule to accommodate travel and customer meeting requirements

Skills

• * Bachelor's degree required
• * 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
• * Proficiency with Microsoft Office Suite including Excel and PowerPoint required
• * Ability to be flexible and adaptable
• * Ability to prioritize, execute projects, and manage time effectively
• * Empathetic, customer-first attitude
• * Experience with SaaS required
• * Strong communication interpersonal skills to effectively interact with customers and colleagues
• * Willingness to travel and adapt to changing schedules and environments
• * The ability to travel and a valid driver's license or access to reliable transportation may be required

Qualifications

Must Haves

• * Bachelor's degree required
• * 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
• * Proficiency with Microsoft Office Suite including Excel and PowerPoint required
• * Ability to be flexible and adaptable
• * Ability to prioritize, execute projects, and manage time effectively
• * Empathetic, customer-first attitude
• * Experience with SaaS required
• * Strong communication interpersonal skills to effectively interact with customers and colleagues
• * Willingness to travel and adapt to changing schedules and environments
• * The ability to travel and a valid driver's license or access to reliable transportation may be required

Benefits

• Annual bonus programs
• Regular team-building events
• Off-cycle reviews to promptly give excellent performers their due
• Team activities including happy hours and exciting virtual events
• Benchmark Gensuite Team Member Networks, including the Respect for Diversity Group and the Sustainability Group, offering a safe and supportive space for team members who share a common identity
• Remote work
• Travel expenses, including transportation, accommodation, and meals, reimbursed according to the company's travel policy