Glean
Posted 16 days agoVerified live 1d ago
AI Success Manager, East
Brief overview
Remote
UndergradOr in progress
$140k–$200k/yrStated range
3+ yrsMinimum
49 H-1B approvalsDept. of Labor
5 green cardsCertified filings
Technical deploymentImplementation managementTechnical customer successTechnical account managementSaaS productsSoftware development life cycleAgileDevOpsCloud platformsAWSGCPAzureProcess documentationProject management
About the company
Gleanglean.com
Glean develops an AI-based search engine software that connects enterprise data and generates answers through a tool in any company.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.49H-1B approved
98%approval rate
17new H-1B hires
5PERM certified
$230,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20238
202414
202525
20262
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20247
20254
20266
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20241
20253
20261
Top sponsored roles
Software EngineerSenior Site Reliability EngineerProduct Design LeadSenior Manager, AI OutcomesData Scientist, Growth & Enterprise
Sponsored employees from
Canada
Job description
Summary
Glean is the Work AI platform that helps organizations work smarter with AI. As an AI Success Manager, you will be the primary post-sales contact responsible for ensuring customer success through effective deployment and management of AI solutions, collaborating with various teams to drive measurable business outcomes.
Responsibilities
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders
- Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value
- Provide overall program management
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
- Guide and document improvements for onboarding processes, playbooks, and best practices
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
Skills
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Solutions-oriented mindset; trusted advisor with the capability to own escalations
- Capable of handling ambiguity and thriving in a fast-paced environment
- Certification in cloud platforms (AWS, GCP, or Azure)
Qualifications
Must Haves
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Solutions-oriented mindset; trusted advisor with the capability to own escalations
- Capable of handling ambiguity and thriving in a fast-paced environment
Nice to Haves
- Certification in cloud platforms (AWS, GCP, or Azure)
Benefits
- Comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage
- Generous time-off policy
- Opportunity to contribute to your 401k plan to support your long-term goals
- Home office improvement stipend
- Annual education and wellness stipends to support your growth and wellbeing
- Vibrant company culture through regular events
- Healthy lunches daily to keep you fueled and focused
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