IT Applications Analyst - Laboratory

Summary

Billings Clinic is a community-owned, not-for-profit health system based in Billings, Montana, recognized for its outstanding quality of care. The IT Applications Analyst - Laboratory serves as the primary technology resource for clinical and financial information systems, responsible for system configuration, data analysis, and providing technical support to enhance productivity and quality outcomes.

Responsibilities

• Maintains compliance with all organizational, departmental, and regulatory standards, ensuring knowledge of safety, confidentiality, and job performance requirements
• Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance
• Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users
• Acts as a liaison between end-users, technical teams, and vendors, communicating system requirements and addressing concerns to improve user satisfaction
• Collects feedback from stakeholders and end-users to inform and support system enhancements and ensure user-centered solutions
• Analyzes system performance and configurations, identifying areas for improvement and collaborating with technical teams to enhance functionality
• Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features
• Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users
• Engages in professional development by staying current on industry trends, pursuing relevant certifications, and expanding expertise in information management
• Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives
• Monitors system performance proactively, identifying potential issues early and coordinating resolutions to maintain system reliability
• Assists in quality control and testing processes, verifying system updates meet organizational standards and align with user needs
• Documents system configurations, processes, and operational standards to ensure efficiency and continuity of support
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance
• Performs all other duties as assigned or as needed to meet the needs of the department/organization

Skills

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or an equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology)
• Minimum of 1-2 years of experience in a healthcare environment, ideally with systems support or similar role
• Current Montana driver's license with the ability to be insured to operate Billings Clinic vehicles, as needed
• Responsible for providing home internet access and cell phone

Qualifications

Must Haves

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or an equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology)
• Minimum of 1-2 years of experience in a healthcare environment, ideally with systems support or similar role
• Current Montana driver's license with the ability to be insured to operate Billings Clinic vehicles, as needed
• Responsible for providing home internet access and cell phone

Benefits

• Comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week)
• Medical
• Dental
• Vision
• 403(b) Retirement Plan with employer matching
• Defined Contribution Pension Plan
• Paid Time Off
• Employee wellness program