Field IT Specialist I - West Coast Territory

Summary

bioMérieux is a company focused on providing innovative solutions in the field of diagnostics and healthcare. They are seeking an Industry Field IT Specialist I to implement and support middleware and instrument software solutions, ensuring seamless integration into customer infrastructures while providing ongoing technical support and troubleshooting.

Responsibilities

• Coordinate internal and external technical teams to successfully deliver IT implementation projects and solutions for customers
• Support the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional
• Assist in integrating company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication and technical resources
• Troubleshoot and resolve system issues both remotely and onsite to maintain optimal performance
• Respond promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions
• Collaborate with customers to identify system-related challenges, research solutions, and recommend corrective actions
• Maintain strong customer relationships by proactively addressing issues to ensure satisfaction and reliability
• Provide customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering
• Obtain and maintain CRM certification to support service investigations and documentation
• Support revenue growth by promoting value-added projects, products, and services
• Support Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes
• Record all project activities, accomplishments, delays, and related tasks in the designated project management or CRM system
• Complete detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues
• Resolve identified problems or develop corrective action plans, clearly communicating next steps to customers during service interactions
• Track and document recurring system or test-related failures, including recommendations for improvements to equipment, policies, or documentation
• Complete and submit all required departmental forms—such as Service Reports, Preventive Maintenance Checklists, and Expense Statements—on time and in line with company policies
• Maintain accurate and timely records within the CRM system to ensure data integrity and service traceability
• Deliver IT end-user support on bioMérieux middleware or software solutions and associated connected systems
• Provide on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required
• Provide field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed
• Perform all work in compliance with company quality procedures and standards
• Perform other duties as assigned

Skills

• Bachelor degree required in Information Technology, Computer Science, Information Systems, Computer Engineering, Biotechnology, or related technical discipline and no experience required
• OR HS Diploma/GED and 4 years of experience in end-user support and IT experience as it relates to industrial microbiology or related field, support of LIMS interfacing, networking support, servers, software applications, hardware, middleware, and computers
• Must be fluent in English
• Must have and maintain a valid driver's license and passport
• Ability to remain in stationary position, either sitting or standing, for prolonged periods
• Ability to ascend/descend stairs, ladders, ramps, and the like
• Ability to wear PPE correctly most of the day
• Domestic travel required: 60% of time
• International travel required: 5% of time
• Total travel required: 65% of time
• 2+ years of experience in end-user support
• 2+ years of IT experience as it relates to industrial microbiology or related field, support of LIMS interfacing, networking support, servers, software applications, hardware, middleware, and computers
• Experience in systems marketed by bioMérieux preferred

Qualifications

Must Haves

• Bachelor degree required in Information Technology, Computer Science, Information Systems, Computer Engineering, Biotechnology, or related technical discipline and no experience required
• OR HS Diploma/GED and 4 years of experience in end-user support and IT experience as it relates to industrial microbiology or related field, support of LIMS interfacing, networking support, servers, software applications, hardware, middleware, and computers
• Must be fluent in English
• Must have and maintain a valid driver's license and passport
• Ability to remain in stationary position, either sitting or standing, for prolonged periods
• Ability to ascend/descend stairs, ladders, ramps, and the like
• Ability to wear PPE correctly most of the day
• Domestic travel required: 60% of time
• International travel required: 5% of time
• Total travel required: 65% of time

Nice to Haves

• 2+ years of experience in end-user support
• 2+ years of IT experience as it relates to industrial microbiology or related field, support of LIMS interfacing, networking support, servers, software applications, hardware, middleware, and computers
• Experience in systems marketed by bioMérieux preferred

Benefits

• Variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program
• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves
• Company car provided