Field System Engineer - Eastern Atlanta/Athens, GA

Summary

bioMérieux is a global leader in in vitro diagnostics, and they are seeking a Field Systems Engineer to support their customers in the Eastern Atlanta/Athens area. This role involves technical support, customer service, and collaboration with sales teams to ensure high-quality service and customer satisfaction.

Responsibilities

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications
• Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams
• Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves
• Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel
• Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support
• Timely and accurate completion of service work orders, QA checklists, and internal training requirements
• Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties
• Follow all company policies related to the use and upkeep of the assigned fleet vehicle
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy
• Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience
• Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities
• Perform all work in compliance with company quality procedures and standards
• Perform other duties as assigned

Skills

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required
• Must have and maintain a valid driver's license in state of residence
• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• Experience in a field service role preferred
• Experience in the principles and practices of laboratory operations preferred

Qualifications

Must Haves

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required
• Must have and maintain a valid driver's license in state of residence

Nice to Haves

• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• Experience in a field service role preferred
• Experience in the principles and practices of laboratory operations preferred

Benefits

• Eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program
• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves