Field System Engineer - Columbus, OH

Summary

bioMérieux is seeking a Field Systems Engineer to support customers within an assigned geographic territory and nationally as needed. The role performs installations, maintenance, upgrades, repairs, customer support, documentation, and service-related revenue activities while traveling extensively and participating in on-call coverage.

Responsibilities

• Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications
• Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams
• Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves
• Training Travel: Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed
• Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support
• Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements
• Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties
• Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle
• Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy
• Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience
• Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities
• Perform all work in compliance with company quality procedures and standards
• Perform other duties as assigned

Skills

• * Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
• * 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required
• * Education Substitution:  In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required
• * Must have and maintain a valid driver's license in state of residence
• * Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes
• * Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
• * Detail orientation to complete tasks without errors and produce high-quality work
• * Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
• * Organizing work and resources efficiently to ensure smooth operations
• * Troubleshooting issues to identify and resolve problems efficiently
• * Demonstrates assertiveness and confidence in the face of a challenge
• * Effective verbal, written and presentation skills
• * Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• * Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
• * Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs
• * Travel requirement: Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual On-call with the expectation of overnight travel when qualified on products
• + Domestic travel: required up to 90% of the time
• + Typical Regional travel (non-overnight): 50% Monday through Friday
• + Weekend/Holiday rotational travel: up to 15% of the time
• * Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• * Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• * Experience in a field service role preferred
• * Experience in the principles and practices of laboratory operations preferred

Qualifications

Must Haves

• * Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
• * 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required
• * Education Substitution:  In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required
• * Must have and maintain a valid driver's license in state of residence
• * Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes
• * Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
• * Detail orientation to complete tasks without errors and produce high-quality work
• * Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
• * Organizing work and resources efficiently to ensure smooth operations
• * Troubleshooting issues to identify and resolve problems efficiently
• * Demonstrates assertiveness and confidence in the face of a challenge
• * Effective verbal, written and presentation skills
• * Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• * Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
• * Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs
• * Travel requirement: Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual On-call with the expectation of overnight travel when qualified on products
• + Domestic travel: required up to 90% of the time
• + Typical Regional travel (non-overnight): 50% Monday through Friday
• + Weekend/Holiday rotational travel: up to 15% of the time

Nice to Haves

• * Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• * Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• * Experience in a field service role preferred
• * Experience in the principles and practices of laboratory operations preferred

Benefits

• This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program.
• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves