Field System Engineer - Kansas City

Summary

bioMérieux is a global leader in the field of in vitro diagnostics, and they are seeking a Field Systems Engineer to support customer service needs within their assigned territory. The role involves providing technical support, building customer relationships, and driving revenue through service offerings while managing travel and training obligations.

Responsibilities

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications
• Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams
• Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves
• Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel
• Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support
• Timely and accurate completion of service work orders, QA checklists, and internal training requirements
• Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties
• Follow all company policies related to the use and upkeep of the assigned fleet vehicle
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy
• Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience
• Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities
• Perform all work in compliance with company quality procedures and standards
• Perform other duties as assigned

Skills

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required
• Must have and maintain a valid driver's license in state of residence
• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• Experience in a field service role preferred
• Experience in the principles and practices of laboratory operations preferred

Qualifications

Must Haves

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required
• Must have and maintain a valid driver's license in state of residence

Nice to Haves

• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• Experience in a field service role preferred
• Experience in the principles and practices of laboratory operations preferred

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves
• This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program.