Summary
Blue Ridge Associates is a leading retirement administration firm dedicated to helping people achieve financial security through innovative services. They are seeking a New Business Consultant to support the sales department and manage client onboarding, ensuring exceptional service and compliance throughout the process.
Responsibilities
- Coordinate onboarding for new 401(k), profit sharing, and defined contribution clients as assigned
- Gather required data and set up new clients in internal systems
- Ensure a smooth handoff from Sales to Onboarding to Plan Administration team
- Partner with advisors, CPAs, recordkeepers, and investment companies to execute onboarding tasks
- Monitor onboarding timelines, proactively addressing delays, risks, or missing information
- Coordinate investment company conversions for existing clients
- Serve as a resource to internal teams on sold business and onboarding requirements
- Prepare, review, and deliver plan documents, amendments, and restatements
- Ensure compliance with IRS, DOL, ERISA, and SECURE/SECURE 2.0 requirements
- Collaborate with internal technical experts on regulatory updates and document changes
- Monitor status of document work and proactively address delays or risks
- Review complex or customized plan provisions with accuracy and clarity
- Welcome new clients and referral sources, reinforcing Blue Ridge’s value and service model
- Prepare service agreements for prospective clients and partners
- Support the Sales team by maintaining strong relationships with advisors, CPAs, wholesalers, and other referral partners
- Assist in developing new referral sources and representing Blue Ridge well in all interactions
- Participate in client and advisor discussions to support onboarding and document needs
- Follow established workflows to ensure consistency, quality, and compliance
- Identify opportunities to improve processes, tools, and client experience
- Participate in working groups to enhance internal systems and service delivery
- Utilize PensionPro, FT William (FTW), and other internal platforms to manage onboarding and document tasks
- Contribute to company-wide initiatives that strengthen Blue Ridge’s work product and operational efficiency
- Provide timely, professional communication to clients, advisors, and internal partners
- Stay current on retirement plan rules, regulations, and industry trends through research, training, and continuing education
- Maintain a high standard of customer service, accuracy, and responsiveness
- Perform other tasks as assigned
Skills
- 3–5+ years of experience in retirement plan administration (TPA experience required)
- Strong knowledge of 401(k) plan design and compliance requirements
- Experience reviewing a variety of documents, including complex and customized plan documents
- Knowledge of onboarding processes
- Strong organizational and time management skills
- High attention to detail and accuracy
- Must be able to provide and maintain a distraction-free work environment, a professional workspace, and reliable high-speed internet connection
- QKA, QKC, or other ASPPA credentials (or progress toward certification)
- Experience with FT William document software
- Experience working with various recordkeeping platforms
Qualifications
Must Haves
- 3–5+ years of experience in retirement plan administration (TPA experience required)
- Strong knowledge of 401(k) plan design and compliance requirements
- Experience reviewing a variety of documents, including complex and customized plan documents
- Knowledge of onboarding processes
- Strong organizational and time management skills
- High attention to detail and accuracy
- Must be able to provide and maintain a distraction-free work environment, a professional workspace, and reliable high-speed internet connection
Nice to Haves
- QKA, QKC, or other ASPPA credentials (or progress toward certification)
- Experience with FT William document software
- Experience working with various recordkeeping platforms
Benefits
- REMOTE • 401(k) and Pension
- 401(k) with company match + HSA with company contribution
- Comprehensive benefits (medical, dental, vision, life, disability)
- Generous PTO for parental leave, vacation, and holiday time
- Support for certifications, association dues, and professional development
- Collaborative and inclusive company culture: happy hours, social events, employee-led committees, and volunteer opportunities