Customer Success Engineer

Summary

Bolster is an AI-driven SaaS company focused on fraud and brand protection. The Customer Success Engineer provides technical onboarding, implementation, training, troubleshooting, and ongoing product guidance to directly sold customers while collaborating with Customer Success, Support, Security Operations, Engineering, Product, and Documentation teams.

Responsibilities

• Lead technical onboarding and implementation for new and existing direct Bolster customers
• Configure integrations, APIs, and platform settings — across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows — to match each customer's setup
• Run technical training sessions and product demos as customers ramp up or adopt new capabilities
• Provide hands-on troubleshooting for product issues, partnering closely with Support, Security Operations and Engineering to resolve them
• Work side-by-side with Customer Success Managers on customer calls as the technical point of contact
• Track common technical questions and friction points and feed them back to Product and Documentation
• Build deep product knowledge across Bolster's capabilities

Skills

• Candidates must be authorized to work in the United States
• • 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) — or a strong technical foundation from education or internships and a clear interest in moving into customer success
• • Comfortable learning a product quickly and explaining it clearly to non-technical customers
• • Strong written and verbal communication skills
• • Detail-oriented and organized; comfortable managing multiple customers and open items at once
• • Genuinely growth-minded — interested in building toward a Technical Account Manager or Solutions Engineering role over time, not just staying in a single-product support seat
• • Preferred: basic familiarity with APIs, web/DNS concepts, or integrations — willingness to learn quickly matters more than existing depth
• • Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk
• • Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting

Qualifications

Must Haves

• Candidates must be authorized to work in the United States
• • 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) — or a strong technical foundation from education or internships and a clear interest in moving into customer success
• • Comfortable learning a product quickly and explaining it clearly to non-technical customers
• • Strong written and verbal communication skills
• • Detail-oriented and organized; comfortable managing multiple customers and open items at once
• • Genuinely growth-minded — interested in building toward a Technical Account Manager or Solutions Engineering role over time, not just staying in a single-product support seat

Nice to Haves

• • Preferred: basic familiarity with APIs, web/DNS concepts, or integrations — willingness to learn quickly matters more than existing depth
• • Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk
• • Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting

Benefits

• Excellent medical, dental, and vision insurance
• Flexible time off
• Paid holidays
• Equity
• 401(k) plan