Implementation Analyst

Summary

bswift is a benefits administration company that provides tailored solutions to simplify employee benefits management. The Implementation Analyst II builds, tests, audits, and configures client systems, manages implementation data, supports clients, and collaborates cross-functionally to ensure successful implementations.

Responsibilities

• Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules
• Test client sites to ensure proper system functionality and quality
• Import client data into the system and ensure data accuracy throughout implementation
• Prepare employee and employer communication documents
• Triage client tickets and questions via email and voicemail and provide appropriate next response times
• Resolve data discrepancies with external vendors and ensure accurate information exchange
• Audit system data from various sources and produce summary and detailed reporting
• Prioritize tasks effectively and communicate any conflicts or escalations with team managers

Skills

• Bachelor's degree in business administration or related field (required)
• 2+ years of professional client-facing experience within analysis and data management
• Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools
• Extensive experience with databases, data interpretation, and data manipulation
• Strong written and verbal communication skills
• Ability to problem-solve using reference materials, testing, and informed questioning
• Ability to operate and make timely decisions in a fast-paced, ambiguous environment
• High level of productivity, reliability, organization, accuracy, and thoroughness
• Passion for teamwork and delivering excellent client service
• Experience with HR, benefits administration, or HRIS systems
• Experience with system integrations or large data imports
• SQL or advanced data analysis skills

Qualifications

Must Haves

• Bachelor's degree in business administration or related field (required)
• 2+ years of professional client-facing experience within analysis and data management
• Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools
• Extensive experience with databases, data interpretation, and data manipulation
• Strong written and verbal communication skills
• Ability to problem-solve using reference materials, testing, and informed questioning
• Ability to operate and make timely decisions in a fast-paced, ambiguous environment
• High level of productivity, reliability, organization, accuracy, and thoroughness
• Passion for teamwork and delivering excellent client service

Nice to Haves

• Experience with HR, benefits administration, or HRIS systems
• Experience with system integrations or large data imports
• SQL or advanced data analysis skills

Benefits

• Health, dental, and vision plans for employees and their families.
• Performance-based incentives for most roles.
• Remote-first, office-friendly environment.
• Employer-sponsored retirement savings programs.
• Opportunities for career growth, including training and access to resources to support career progression.
• A supportive work environment that encourages collaboration, open communication, and creative problem-solving.
• Mental health, financial planning, and wellness resources.