Client Analyst II

Summary

bswift is a benefits administration company that provides tailored solutions to simplify employee benefits and deliver exceptional client service. The Client Analyst II supports clients and employees by maintaining benefits websites, executing benefits-related processes, providing operational and system support, and resolving participant and client inquiries.

Responsibilities

• Provide ongoing service delivery to support client requirements and business needs
• Serve as first-level system support for assigned clients
• Maintain and update client benefits websites
• Perform ongoing audits and file reviews to ensure data integrity and accuracy
• Manage daily, weekly, and annual inbound and outbound file processing
• Research, analyze, and resolve participant cases and inquiries
• Execute client-specific reporting and support ACA processing activities
• Perform system testing to support bswift platform releases and annual enrollment activities
• Review release documentation to understand system changes and client impacts
• Execute operational processes as outlined in client Admin Guides
• Configure and test system functionality to meet client requirements for projects and enrollments
• Provide timely and accurate responses to client inquiries through research and analysis
• Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation

Skills

• Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation and manipulation
• Strong analytical and problem-solving skills with the ability to think creatively and independently
• Effective verbal and written communication skills to collaborate with clients and internal teams
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms
• Prior experience supporting ACA processing
• Experience working in a client-facing, service-oriented environment
• Familiarity with benefits enrollment cycles and annual open enrollment support

Qualifications

Must Haves

• Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation and manipulation
• Strong analytical and problem-solving skills with the ability to think creatively and independently
• Effective verbal and written communication skills to collaborate with clients and internal teams
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms

Nice to Haves

• Prior experience supporting ACA processing
• Experience working in a client-facing, service-oriented environment
• Familiarity with benefits enrollment cycles and annual open enrollment support

Benefits

• Access to health, dental, and vision plans to support your wellness and that of your family.
• Performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Employer-sponsored retirement savings programs.
• Opportunities for career growth, including training and access to resources to support your career progression.
• A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.