Consumer Benefits Account Manager

Summary

Businessolver provides benefits technology and services that help organizations manage employee benefits programs and improve participant engagement. The Consumer Benefits Account Manager serves as the day-to-day client contact, coordinating with production and internal teams, managing client communications and training, and supporting benefits administration activities and service improvements.

Responsibilities

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
• Manage and facilitate client calls and new client administrator training
• Maintain all client documentation such as Standard Operating Procedures and process related documentation
• Engage in ongoing educational opportunities on product releases, updates and system functionality
• Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
• Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity
• Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
• Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
• When it comes down to it, make them love us…a lot!

Skills

• 4+ years' experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
• Must have strong understanding of consumer spending account administration and the impact it has on the industry
• Consumer accounts system(s) knowledge is critical to success
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
• Ability to lead client meetings, deliver presentations, and establish relationships
• Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
• Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
• Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, high-pressure period
• You must be a resourceful and creative problem solver – constructively working with team members to find solutions
• Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
• Bachelor's Degree in Management or Communication preferred

Qualifications

Must Haves

• 4+ years' experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
• Must have strong understanding of consumer spending account administration and the impact it has on the industry
• Consumer accounts system(s) knowledge is critical to success
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
• Ability to lead client meetings, deliver presentations, and establish relationships
• Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
• Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
• Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, high-pressure period
• You must be a resourceful and creative problem solver – constructively working with team members to find solutions
• Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients

Nice to Haves

• Bachelor's Degree in Management or Communication preferred

Benefits

• This role is eligible to participate in the annual bonus incentive plan.
• If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package.