Benefits Account Manager

Summary

Business Benefits Group (BBG) is seeking a Benefits Account Manager to support client satisfaction and retention. The role oversees benefits renewals, open enrollment, insurance carrier strategies, claims support, benefits communications, and ongoing client and employee inquiries.

Responsibilities

• Build and nurture client relationships, understanding their goals and objectives for their benefit plans
• Discuss the advantages and disadvantages of various insurance plans to assist clients in decision making
• Assist clients throughout their annual benefits renewal process, including pre-renewal workflows and open enrollment
• Develop and execute insurance carrier renewal strategies aligned with client needs and objectives
• Create comprehensive renewal spreadsheet analyses for each client, ensuring accuracy and clarity
• Prepare and distribute renewal documents such as benefits guides for open enrollment meetings. Assist in marketing clients’ benefits and creating kits for open enrollment meetings
• Implement post-renewal strategies to address any changes or adjustments required after the renewal process
• Respond promptly to client inquires via phone and email regarding the renewal process, providing guidance and information as needed
• Communicate effectively with insurance carriers regarding client renewals and policy confirmations
• Update internal systems (i.e., BKB, Excel files, client folders) with accurate renewal notes and information
• Process all new business paperwork for all virgin groups as assigned and update BKB accordingly
• Process all new business paperwork for new lines of coverage outside of renewal and update BKB accordingly
• Complete necessary forms and technology updates throughout the renewal process to maintain accuracy and compliance
• Ensure the accuracy of the client’s current policies, verifying that all members have requested coverage as needed
• Proactively communicate with clients and carriers to help solve problems, addressing client and carrier concerns efficiently
• Organize and conduct educational sessions for clients to enhance their understanding of benefits and wellness programs
• Administer benefit surveys to gather feedback and tailor benefits plans to meet client and employee needs
• Develop customized materials to assist clients in communicating benefits information to their employees
• Conduct quarterly claims reviews to identify trends and cost savings opportunities
• Serve as a liaison with insurance carriers and providers to resolve claims issues and aid with the appeals process. Assist with prior authorizations, ID card requests, and network searches
• Respond promptly and professionally to client employee inquiries, providing accurate and thorough information regarding benefit plans, coverage, and eligibility
• Update system(s) to reflect employee enrollments, terminations, and changes with carriers and vendors

Skills

• Possess an understanding of employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices
• Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience
• Ability to identify areas of improvement and implement innovative solutions to optimize processes, streamline operations and workflow efficiency
• Excellent written and verbal communication skills to effectively convey information clearly and transparently
• Experience in building and maintaining strong client relationships, understanding clients' unique needs, and providing customized insurance solutions
• Detailed-oriented and organized with excellent project management abilities
• Strong critical thinking skills to analyze complex scenarios and develop solutions for clients
• Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication
• Commitment to staying updated on industry trends, regulations, and best practices
• Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information
• 2 or more years of experience in a customer support or account management position within the Employee Benefits Insurance industry
• High School Diploma/GED
• Virginia Life and Health Insurance License
• This position occasionally requires daytime travel and infrequently requires overnight travel
• A valid driver's license and reliable transportation are required for this position
• Driving: The Benefits Account Manager may spend time driving to client meetings
• Sitting: A significant portion of the workday involves sitting at a desk while using a computer, handling paperwork, and communicating with clients and co-workers
• Standing and Walking: Some tasks, such as attending in person meetings, interacting with colleagues, and moving within the office space, may involve standing and walking
• Typing and Writing: This position requires frequent typing, data entry, and documentation. Effective written communication is essential for drafting emails, reports, and client communications
• Lifting and Carrying: Occasionally, the Benefits Account Manager may need to lift and carry files or documents, generally weighing up to 10 pounds, in the office
• Telephone and Communication: This position involves significant telephone communication with clients, carriers, and team members, requiring clear and effective verbal communication
• Visual and Auditory Abilities: The ability to read documents, analyze data, and view computer screens for extended periods is necessary. Good auditory skills are essential for effective communication via telephone and in-person conversations
• Multitasking and Time Management: This position often involves managing multiple tasks simultaneously and prioritizing time effectively to meet client needs and deadlines
• Associate or Bachelor's Degree in Business Administration or a related field

Qualifications

Must Haves

• Possess an understanding of employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices
• Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience
• Ability to identify areas of improvement and implement innovative solutions to optimize processes, streamline operations and workflow efficiency
• Excellent written and verbal communication skills to effectively convey information clearly and transparently
• Experience in building and maintaining strong client relationships, understanding clients' unique needs, and providing customized insurance solutions
• Detailed-oriented and organized with excellent project management abilities
• Strong critical thinking skills to analyze complex scenarios and develop solutions for clients
• Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication
• Commitment to staying updated on industry trends, regulations, and best practices
• Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information
• 2 or more years of experience in a customer support or account management position within the Employee Benefits Insurance industry
• High School Diploma/GED
• Virginia Life and Health Insurance License
• This position occasionally requires daytime travel and infrequently requires overnight travel
• A valid driver's license and reliable transportation are required for this position
• Driving: The Benefits Account Manager may spend time driving to client meetings
• Sitting: A significant portion of the workday involves sitting at a desk while using a computer, handling paperwork, and communicating with clients and co-workers
• Standing and Walking: Some tasks, such as attending in person meetings, interacting with colleagues, and moving within the office space, may involve standing and walking
• Typing and Writing: This position requires frequent typing, data entry, and documentation. Effective written communication is essential for drafting emails, reports, and client communications
• Lifting and Carrying: Occasionally, the Benefits Account Manager may need to lift and carry files or documents, generally weighing up to 10 pounds, in the office
• Telephone and Communication: This position involves significant telephone communication with clients, carriers, and team members, requiring clear and effective verbal communication
• Visual and Auditory Abilities: The ability to read documents, analyze data, and view computer screens for extended periods is necessary. Good auditory skills are essential for effective communication via telephone and in-person conversations
• Multitasking and Time Management: This position often involves managing multiple tasks simultaneously and prioritizing time effectively to meet client needs and deadlines

Nice to Haves

• Associate or Bachelor's Degree in Business Administration or a related field

Benefits

• This position can be performed remotely, on a hybrid schedule, or full time in an office.