Billing Technical Analyst I (Remote)

Summary

California FAIR Plan Association is seeking a Billing Technical Analyst I to support accurate and timely customer billing. The role assists with billing process design, system release testing, discrepancy resolution, reporting, invoice monitoring, customer billing inquiries, and process improvement.

Responsibilities

• Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing
• Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects
• Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed
• Investigate and resolve billing system discrepancies and errors
• Collaborate and communicate with other departments to ensure billing accuracy
• Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations
• Identify and recommend opportunities for improvements to billing policies and procedures
• Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics
• Monitor billing invoices and forms generation cycles and alert management of failures
• Manage ad hoc customer billing and respond to customer inquiries regarding bills
• Provide coverage for team members as needed
• Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes
• Assist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects
• Assist with preparation of analytical reports
• Run Billing SQL queries

Skills

• Bachelor's degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required
• 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I)
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails
• Detail oriented and comprehensive documentation skills
• Excellent time management skills
• Advanced Excel and Word skills
• Proficient with SQL preferred
• Power Query, Index Match, nested If functions preferred

Qualifications

Must Haves

• Bachelor's degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required
• 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I)
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails
• Detail oriented and comprehensive documentation skills
• Excellent time management skills
• Advanced Excel and Word skills

Nice to Haves

• Proficient with SQL preferred
• Power Query, Index Match, nested If functions preferred