Systems Administrator I

Summary

California State University, Fresno is seeking a Systems Administrator I to provide entry-level technical support for university systems and infrastructure. The role involves installation, configuration, maintenance, and troubleshooting of operating systems and server platforms, as well as monitoring system health and assisting with daily operational support.

Responsibilities

• Provides entry-level technical support for university systems, servers, infrastructure, and related services
• Assists with the installation, configuration, patching, maintenance, monitoring, and troubleshooting of operating systems, server platforms, and related infrastructure components across on-premises and cloud-based environments
• Monitors system health and backup processes, supports account and access administration, maintains system documentation, and assists with issue resolution and daily operational support

Skills

• General knowledge of operating systems, servers, infrastructure, and systems administration principles
• Ability to perform routine system installation, configuration, maintenance, patching, and troubleshooting
• Ability to monitor system health, backups, and routine alerts, and escalate issues appropriately
• Ability to document and perform system configurations, procedures, and troubleshooting steps clearly and accurately
• Effective written, verbal, and interpersonal communication skills, with the ability to work collaboratively and professionally with others
• Organizational and time management skills to plan, organize, and prioritize work
• Ability to maintain confidentiality and appropriately handle sensitive data and information
• Analytical skills to think critically to diagnose problems and recommend solutions
• Equivalent to a bachelor's degree in a related field. Relevant education, training, certifications, and/or experience that demonstrate the knowledge, skills, and abilities required for the position may be substituted for the required education on a year-for-year basis
• Basic familiarity with Linux and/or Windows Server administration
• Basic familiarity with virtualization platforms and cloud services, including Google Workspace and/or AWS
• Basic familiarity with directory services, including Microsoft Active Directory, LDAP, and/or Google Workspace
• Basic familiarity with scripting languages, including Bash, PowerShell, and/or Python
• Basic familiarity with ManageEngine patching, including patch compliance monitoring
• Ability to deploy AWS resources, including EC2, OpenSearch, S3, Athena, and Lambda, and troubleshoot common issues
• Strong customer service, collaboration, communication, and interpersonal skills, with the ability to work effectively as part of a team

Qualifications

Must Haves

• General knowledge of operating systems, servers, infrastructure, and systems administration principles
• Ability to perform routine system installation, configuration, maintenance, patching, and troubleshooting
• Ability to monitor system health, backups, and routine alerts, and escalate issues appropriately
• Ability to document and perform system configurations, procedures, and troubleshooting steps clearly and accurately
• Effective written, verbal, and interpersonal communication skills, with the ability to work collaboratively and professionally with others
• Organizational and time management skills to plan, organize, and prioritize work
• Ability to maintain confidentiality and appropriately handle sensitive data and information
• Analytical skills to think critically to diagnose problems and recommend solutions
• Equivalent to a bachelor's degree in a related field. Relevant education, training, certifications, and/or experience that demonstrate the knowledge, skills, and abilities required for the position may be substituted for the required education on a year-for-year basis

Nice to Haves

• Basic familiarity with Linux and/or Windows Server administration
• Basic familiarity with virtualization platforms and cloud services, including Google Workspace and/or AWS
• Basic familiarity with directory services, including Microsoft Active Directory, LDAP, and/or Google Workspace
• Basic familiarity with scripting languages, including Bash, PowerShell, and/or Python
• Basic familiarity with ManageEngine patching, including patch compliance monitoring
• Ability to deploy AWS resources, including EC2, OpenSearch, S3, Athena, and Lambda, and troubleshoot common issues
• Strong customer service, collaboration, communication, and interpersonal skills, with the ability to work effectively as part of a team

Benefits

• Medical, dental and vision plans
• Membership in the California Public Employees Retirement System (CalPERS)
• Sick and vacation time
• 15 paid holidays a year
• Eligible employees are also able to participate in the fee waiver education program