IT Systems Analyst I*

Summary

North Carolina Department of Agriculture and Consumer Services is seeking an IT Systems Analyst I to administer, maintain, and support enterprise information technology systems and infrastructure. The role involves managing endpoint devices, administering Microsoft cloud services, and providing technical support within a professionally administered network environment.

Responsibilities

• Administering and supporting Microsoft Intune, Microsoft Configuration Manager (SCCM), and other endpoint management solutions
• Supporting Microsoft 365 and Windows 365 cloud environments
• Maintaining Active Directory and user account administration
• Supporting Virtual Desktop Infrastructure (VDI) environments
• Monitoring and managing systems using enterprise management and security tools such as Tanium, CoreView, Cisco Umbrella, and Cisco Identity Services Engine (ISE)
• Maintaining hardware and software asset inventories and related management systems
• Troubleshooting and resolving system, software, and device-related issues

Skills

• Two (2) years of full-time equivalent professional or technical experience within the last five (5) years supporting and maintaining enterprise information technology systems in a professionally administered network environment
• Experience must include one or more of the following: Endpoint management systems (e.g., Microsoft Intune, Microsoft Configuration Manager/SCCM, Tanium), Microsoft 365 or Windows 365 administration, Active Directory administration, Virtual Desktop Infrastructure (VDI), Network access and security platforms, Hardware and software asset management systems
• Thirty (30) semester (45 quarter) units of completed coursework from an accredited college, university or technical school in Information Technology or Business/Public Administration - OR - completion of a Microsoft Certified Systems Engineer, or Microsoft Certified Fundamentals, Microsoft Certified Systems Administrator or Cisco Certified Network Administrator certificate or CompTIA certificate
• One (1) additional year of qualifying experience may substitute for the required education/certification
• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of proven experience supporting and administering enterprise systems
• Strong knowledge of local and wide area network environments
• Familiarity with software development methodologies and coding languages
• Ability to work independently and as part of a collaborative team
• Effective communication skills, both written and verbal
• Ability to manage multiple tasks and prioritize effectively

Qualifications

Must Haves

• Two (2) years of full-time equivalent professional or technical experience within the last five (5) years supporting and maintaining enterprise information technology systems in a professionally administered network environment
• Experience must include one or more of the following: Endpoint management systems (e.g., Microsoft Intune, Microsoft Configuration Manager/SCCM, Tanium), Microsoft 365 or Windows 365 administration, Active Directory administration, Virtual Desktop Infrastructure (VDI), Network access and security platforms, Hardware and software asset management systems
• Thirty (30) semester (45 quarter) units of completed coursework from an accredited college, university or technical school in Information Technology or Business/Public Administration - OR - completion of a Microsoft Certified Systems Engineer, or Microsoft Certified Fundamentals, Microsoft Certified Systems Administrator or Cisco Certified Network Administrator certificate or CompTIA certificate
• One (1) additional year of qualifying experience may substitute for the required education/certification

Nice to Haves

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of proven experience supporting and administering enterprise systems
• Strong knowledge of local and wide area network environments
• Familiarity with software development methodologies and coding languages
• Ability to work independently and as part of a collaborative team
• Effective communication skills, both written and verbal
• Ability to manage multiple tasks and prioritize effectively

Benefits

• Health, dental, vision, and life insurance
• A variety of other voluntary benefits
• Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked
• Retirement benefits subject to change