IT Systems Specialist I (Two (2) or more positions)

Summary

The South Orange County Community College District (SOCCCD) is dedicated to fostering a Culture of Care focused on connection, collaboration, and inclusion. They are seeking an IT Systems Specialist I to support the deployment and maintenance of systems and services that utilize the college's networks and equipment, ensuring effective technical support for users and contributing to a positive learning environment.

Responsibilities

• Provide support in evaluating network systems and requirements; analyze technical problems and suggest appropriate corrective measures
• Identify and configure equipment for an assigned network including provision of new service, system maintenance and diagnostic repair
• Research, test, recommend and deploy new or enhanced software packages to meet the workstation needs of faculty and staff in less complex laboratory, library, staff, and physical and/or virtual locations
• Construct less complex network servers for campus laboratories; provide preventive maintenance procedures including critical data back up and system recovery of files; provide proper security and archive procedures to protect institutional data
• Deploy new and surplus network and network related equipment for faculty, and staff computers and labs; install and test application programs
• Collaborate with staff, faculty and vendors to create an effective learning environment for the students; provide support of approved accommodations for disabled students including specialized software and hardware and access to campus equipment
• Assist in the analysis and troubleshooting of technical problems in the operation of networks and network equipment; initiate appropriate corrective action as directed by management and senior network staff
• Provide customer service to all institutional constituents including first level support via phone, live chat, and remote support or in person
• Assist vendor service technicians and consultants in the installation and maintenance of data communications systems
• Supply adequate training materials and equipment for newly upgraded software packages; recommend further support materials for additional training
• Organize and coordinate the functions and duties of the computer multimedia technician and audiovisual center; ensure appropriate staffing and optimum services to staff and faculty regarding multimedia/audiovisual equipment
• Train and provide guidance to computer multimedia technician(s) and student workers as assigned; prioritize and coordinate multimedia audiovisual assignments and projects
• Implement, troubleshoot, and maintain basic network security technologies
• Perform basic troubleshooting for the voice network and voice network related devices and services
• May meet and confer with instructors and staff to determine technical requirements needed to meet each semester’s educational objectives; analyze requirements and suggest plans and designs; prepare basic operational specifications and other documentation required for development and implementation of classroom and laboratory related systems in less complex locations
• May prepare equipment specifications, prepare purchase statement of work and quotes with vendors to assist with procurement processing; evaluate equipment to determine compliance with specifications
• Perform related duties as required

Skills

• Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field
• One year of increasingly responsible experience in data communication, technical support and network service operations as a network technician
• Educational institutional systems, physical and virtual desktop and other related computer peripherals, including printers, computer labs, conference rooms, and other learning spaces and technologies
• Basic operational characteristics of local and wide area network systems
• Advanced principles of instructional design and video production and direction
• Personal computer hardware and software components
• Basic principles and practices of network server design, installation and maintenance
• Basic principles and practices of troubleshooting network and computer system hardware and software problems
• Principles and practices of customer service
• Desktop operating system deployment related systems
• Operational characteristics of various computer software packages
• Data and network standards and applications
• Application of microcomputers to perform tasks and a working knowledge of commonly used microcomputer programming languages and application programs
• Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections
• Assimilate and analyze data and prepare accurate and concise engineering reports and studies
• Analyze technical problems accurately and recommend or take an effective course of action
• Independently perform the most difficult installation, testing, troubleshooting, repair, operation, and maintenance of instructional computer audiovisual, applications and desktop computers
• Plan, schedule, coordinate, and review the work and performance of entry-level computer audiovisual staff in a manner conducive to proficient performance and high morale
• Perform technical maintenance on local and wide area network systems
• Perform minor repairs or coordinate with hardware vendors of computer equipment
• Perform work assignments requiring interaction with multiple departments
• Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs
• Respond to and identify user network and computer related problems
• Communicate technical information to a wide variety of users
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work
• Report to work on a regular and consistent basis, as scheduled, to assigned job

Qualifications

Must Haves

• Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field
• One year of increasingly responsible experience in data communication, technical support and network service operations as a network technician
• Educational institutional systems, physical and virtual desktop and other related computer peripherals, including printers, computer labs, conference rooms, and other learning spaces and technologies
• Basic operational characteristics of local and wide area network systems
• Advanced principles of instructional design and video production and direction
• Personal computer hardware and software components
• Basic principles and practices of network server design, installation and maintenance
• Basic principles and practices of troubleshooting network and computer system hardware and software problems
• Principles and practices of customer service
• Desktop operating system deployment related systems
• Operational characteristics of various computer software packages
• Data and network standards and applications
• Application of microcomputers to perform tasks and a working knowledge of commonly used microcomputer programming languages and application programs
• Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections
• Assimilate and analyze data and prepare accurate and concise engineering reports and studies
• Analyze technical problems accurately and recommend or take an effective course of action
• Independently perform the most difficult installation, testing, troubleshooting, repair, operation, and maintenance of instructional computer audiovisual, applications and desktop computers
• Plan, schedule, coordinate, and review the work and performance of entry-level computer audiovisual staff in a manner conducive to proficient performance and high morale
• Perform technical maintenance on local and wide area network systems
• Perform minor repairs or coordinate with hardware vendors of computer equipment
• Perform work assignments requiring interaction with multiple departments
• Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs
• Respond to and identify user network and computer related problems
• Communicate technical information to a wide variety of users
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work
• Report to work on a regular and consistent basis, as scheduled, to assigned job