Referral Coordinator

Summary

Cardiac Study Center (CSC), in partnership with Pulse Heart Institute, delivers outpatient cardiology care throughout the Pacific Northwest. The Referral Coordinator manages referrals, insurance eligibility verification, pre-authorizations, documentation, and communications among patients, providers, payors, and clinic teams to support timely cardiology care.

Responsibilities

• Verify patient insurance eligibility for procedures and consultations
• Submit and track referral requests through pre-authorization channels
• Follow up weekly on pending referrals and communicate with external providers as needed
• Process and fax incoming/outgoing referral documentation
• Respond to referral-related calls and messages from the call center and clinic schedulers
• Manage email communications across multiple departments and document updates in EMR
• Work closely with team members in scheduling, billing, and the business office
• Participate in monthly bookkeeping meetings
• Provide general backup support to the Business Office
• Answer business office phone lines and assist with other tasks as assigned

Skills

• • Strong knowledge of health insurance processes and referral workflows
• • Proficiency in Word, Excel, and Outlook
• • Ability to use basic office equipment (computer, fax, printer, phone)
• • Excellent communication, follow-up, and documentation skills
• • Schedule: Full-time, Monday–Friday, daytime hours
• • Location: 100% remote; must reside in Washington state
• • 1 year of experience in healthcare or medical billing preferred
• • Experience with EMR and referral tracking systems
• • Strong attention to detail and organizational skills
• • Empathy, patience, and a customer-service mindset
• • Self-motivated, able to manage priorities in a remote setting

Qualifications

Must Haves

• • Strong knowledge of health insurance processes and referral workflows
• • Proficiency in Word, Excel, and Outlook
• • Ability to use basic office equipment (computer, fax, printer, phone)
• • Excellent communication, follow-up, and documentation skills
• • Schedule: Full-time, Monday–Friday, daytime hours
• • Location: 100% remote; must reside in Washington state

Nice to Haves

• • 1 year of experience in healthcare or medical billing preferred
• • Experience with EMR and referral tracking systems
• • Strong attention to detail and organizational skills
• • Empathy, patience, and a customer-service mindset
• • Self-motivated, able to manage priorities in a remote setting

Benefits

• Fully remote position — available to residents of WA
• No nights, weekends, or holidays
• Make an impact in a high-performing, mission-driven cardiology team
• Collaborative and inclusive team culture with strong support from leadership
• On-the-job growth in a role that builds knowledge of healthcare operations, insurance workflows, and cardiology subspecialties
• Opportunity to work across subspecialties, including heart failure, vascular, electrophysiology, and nuclear imaging