Knack Developer

Summary

Care Lync is a company that manages regulated case management services across multiple states. They are seeking a Knack Developer who will be responsible for building and maintaining the Knack platform, ensuring its functionality meets operational needs, and supporting automation and data integrity efforts.

Responsibilities

• Build and maintain Knack objects, fields, connections, views, pages, forms, roles, rules, and automations
• Serve as the day-to-day point of ownership for the platform, with a prioritized build backlog showing status, requester, and target date
• Monitor platform performance, record counts, and plan limits; flag capacity needs to the Head of IT before they become problems
• Retire unused views, fields, and automations on a scheduled basis to prevent platform bloat
• Work closely with the COO and program heads to develop workflows that are as effective and efficient as possible for every team
• Write short, plain-language requirement summaries and confirm them with the requester before building
• Learn Care Lync's core operational workflows - referral intake, client assignment, caseload management, visit compliance, documentation, incident management, training and certification tracking, billing, and utilization monitoring - well enough to translate everyday needs into working features
• Maintain the Knack data model and the documented field dictionary; escalate structural changes with downstream reporting or integration impact to the Head of IT before implementing
• Maintain and monitor reconciliation between raw data and reporting tables in Knack; investigate and resolve synchronization variances and report unresolved discrepancies to the Head of IT and affected market leadership
• Build and maintain role-appropriate reporting views: Case Manager task views, Supervisor team views, ADM operational dashboards, DM performance and utilization views, and executive company-wide views
• Ensure every reported metric has a documented definition and calculation so two leaders reading the same dashboard reach the same conclusion
• Build validation rules that prevent bad data entry at the point of capture rather than correcting it downstream
• Validate report accuracy against source data before releasing any new dashboard to leadership
• Build, maintain, and troubleshoot automations for triggers, record updates, assignments, escalations, reminders, and notifications
• Serve as the platform-side counterpart to the internal programming department on custom code, plugins, and API integrations touching Knack; define field mappings and expected behavior before code is written, with support from the Head of IT on advanced work
• Maintain an inventory of every active integration, plugin, and custom script - what it does, what it touches, who wrote it, and what breaks if it fails
• Own monitoring and first-line triage of integration and automation failures; escalate to the programming department with reproduction steps and log evidence rather than symptom reports
• Support the programming department in implementing AI-enabled efficiencies such as document handling, summarization, extraction, and intelligent routing, including documenting what data each workflow accesses and what human review step precedes reliance on its output
• Maintain the role-based permission structure so each user sees only the records and fields their role requires
• Execute user provisioning, role changes, and deprovisioning within one business day of an authorized request
• Reconcile the active Knack user list against HR active-employee data monthly and process access corrections submitted by ADMs
• Maintain audit logging sufficient to reconstruct who accessed or changed a record and when
• Keep PHI out of views, exports, and notifications where it is not required, and support internal and external audit requests with access reports and change history
• Test all changes in a non-production environment or with a controlled pilot group before general release
• Maintain a written change log capturing what changed, why, who requested it, when it deployed, and how to reverse it
• Communicate changes to affected users before deployment, in plain language, in coordination with Training
• Time releases around known operational pressure points - audit periods, month-end billing, and state reporting deadlines
• Maintain current technical documentation (data model, integration and automation inventory, permission matrix) and a runbook for recurring maintenance and known failure modes, such that a qualified replacement could operate the platform from documentation alone
• Serve as the point of contact for Knack functionality issues through a defined intake channel with published response expectations
• Triage reported issues by severity, distinguishing platform defects from data entry errors, training gaps, and process problems, and route each to the correct owner
• Resolve platform defects directly; escalate code-level and integration defects to the programming department
• Provide same-business-day acknowledgment for issues blocking billable work or regulatory compliance
• Track recurring issue patterns and address root causes rather than repeating fixes
• Build to a shared core with state-specific configuration layers so Pennsylvania, South Carolina, Maine, Georgia, Nevada, and future markets are supported without maintaining separate parallel applications
• Capture state-specific requirements from market leadership - visit cadence, documentation standards, incident reporting timeframes, credentialing - and configure rather than hard-code them wherever possible
• Support new-market onboarding as a documented configuration checklist, and verify that state-specific logic does not leak across markets

Skills

• 1–3 years of hands-on experience building or supporting applications in Knack or a comparable no-code/low-code platform (Airtable, Zoho Creator, Caspio, Quickbase, Microsoft Power Apps). Internships, coursework, and on-the-job exposure count
• Working understanding of relational data structure - tables, keys, one-to-many and many-to-many relationships, and how a change in one place affects reporting and integrations elsewhere
• Practical experience with workflow automation and application configuration
• Working knowledge of HIPAA and PHI safeguard requirements as they apply to system access, role-based permissions, and audit logging
• Strong documentation habits and clear written communication with non-technical stakeholders
• Comfortable working independently in a remote environment and communicating proactively
• Associate's or Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field - or equivalent demonstrated experience
• Direct Knack build experience - views, connections, equations, text formulas, roles, and page, record, and display rules
• Familiarity with automation tooling such as Make, Zapier, or n8n
• Basic JavaScript and CSS sufficient to read and debug custom code contributed by the programming department
• Exposure to cloud platforms (GCP or Azure) at a basic level
• Experience building reporting views or dashboards on operational data
• Prior experience working remotely on a distributed team

Qualifications

Must Haves

• 1–3 years of hands-on experience building or supporting applications in Knack or a comparable no-code/low-code platform (Airtable, Zoho Creator, Caspio, Quickbase, Microsoft Power Apps). Internships, coursework, and on-the-job exposure count
• Working understanding of relational data structure - tables, keys, one-to-many and many-to-many relationships, and how a change in one place affects reporting and integrations elsewhere
• Practical experience with workflow automation and application configuration
• Working knowledge of HIPAA and PHI safeguard requirements as they apply to system access, role-based permissions, and audit logging
• Strong documentation habits and clear written communication with non-technical stakeholders
• Comfortable working independently in a remote environment and communicating proactively
• Associate's or Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field - or equivalent demonstrated experience

Nice to Haves

• Direct Knack build experience - views, connections, equations, text formulas, roles, and page, record, and display rules
• Familiarity with automation tooling such as Make, Zapier, or n8n
• Basic JavaScript and CSS sufficient to read and debug custom code contributed by the programming department
• Exposure to cloud platforms (GCP or Azure) at a basic level
• Experience building reporting views or dashboards on operational data
• Prior experience working remotely on a distributed team

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO