Clinical Operations Associate - North & South Carolina

Summary

CareDx is a precision medicine diagnostics company focused on transplant, specialty oncology, and cell therapy solutions. The Clinical Operations Associate supports healthcare providers and patients by onboarding customers, resolving operational issues, optimizing NavDx testing workflows, analyzing utilization, and coordinating with cross-functional teams to improve customer and patient outcomes.

Responsibilities

• Build and maintain strong relationships with physicians, clinical staff, and healthcare institutions to ensure seamless NavDx ordering, reporting, surveillance management, and overall customer satisfaction
• Serve as a clinical and operational resource for provider offices by onboarding new customers, educating clinical teams, optimizing workflows, and supporting implementation of NavDx testing and surveillance protocols
• Act as the primary point of contact for operational customer support, resolving inquiries related to test ordering, results reporting, reimbursement, provider portal access, and other service-related needs in a timely manner
• Partner closely with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams to ensure accurate order processing, timely specimen management, efficient claims processing, and uninterrupted patient access to NavDx testing
• Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization to identify gaps, recommend process improvements, and drive operational excellence across customer accounts
• Lead initiatives to improve provider workflows, streamline ordering processes, increase provider portal adoption, and enhance the overall customer and patient experience
• Partner with Sales to develop and execute 360° account strategies by conducting and supporting center-specific and provider-specific testing utilization reviews, longitudinal patient testing analyses, and surveillance adherence assessments to identify growth opportunities and improve patient outcomes
• Maintain physician communication preferences and notification settings to ensure accurate and timely delivery of NavDx results and surveillance testing updates
• Ensure the accuracy, integrity, and maintenance of customer and patient data across internal systems through diligent documentation, validation, and process compliance
• Execute strategic and operational projects as assigned by Business Operations leadership to improve organizational efficiency and support company objectives
• Maintain compliance with all applicable regulatory, quality, and privacy requirements, including HIPAA, CLIA, FDA regulations, and CareDx policies and procedures

Skills

• Bachelor's degree required, or equivalent combination of education and commensurate professional experience
• 2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics
• Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers
• Effective communicator with demonstrated ability to engage with customers
• Consistently operates at the highest level of integrity and does not compromise ethical standards
• Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards
• Strategic Agility - comfortable navigating ambiguity and driving clarity in complex landscapes
• Drive for Results in dynamic, fast-paced setting
• Leadership
• Collaboration and Teamwork
• Innovative thinking
• Remote: US only roles
• Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial
• Registered Nurse (RN)
• Direct experience working in oncology

Qualifications

Must Haves

• Bachelor's degree required, or equivalent combination of education and commensurate professional experience
• 2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics
• Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers
• Effective communicator with demonstrated ability to engage with customers
• Consistently operates at the highest level of integrity and does not compromise ethical standards
• Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards
• Strategic Agility - comfortable navigating ambiguity and driving clarity in complex landscapes
• Drive for Results in dynamic, fast-paced setting
• Leadership
• Collaboration and Teamwork
• Innovative thinking
• Remote: US only roles

Nice to Haves

• Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial
• Registered Nurse (RN)
• Direct experience working in oncology

Benefits

• This role may be eligible for additional discretionary bonuses/incentives and restricted stock units.
• Remote: US only roles