Summary
Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. The Remote Client & Booking Coordinator assists clients with bookings, scheduling, reservations, documentation, and general service coordination while maintaining accurate records and providing responsive support.
Responsibilities
- Assist clients with booking requests, scheduling, and reservation coordination
- Communicate with clients via email, phone, and messaging platforms to provide updates and support
- Accurately enter, update, and maintain client information and booking details
- Coordinate timelines, confirmations, and service documentation
- Provide general client support and respond to inquiries in a timely, professional manner
- Follow established processes and internal guidelines to ensure accuracy and consistency
- Collaborate with internal teams to support client needs and workflow efficiency
Skills
- Strong communication and customer service skills
- Highly organized with attention to detail
- Comfortable working independently in a remote environment
- Basic computer proficiency and ability to learn new systems
- Ability to manage multiple tasks while meeting deadlines
- Professional demeanor and reliability
- Previous experience in customer service, scheduling, hospitality, or administrative support is helpful but not required
Qualifications
Must Haves
- Strong communication and customer service skills
- Highly organized with attention to detail
- Comfortable working independently in a remote environment
- Basic computer proficiency and ability to learn new systems
- Ability to manage multiple tasks while meeting deadlines
- Professional demeanor and reliability
Nice to Haves
- Previous experience in customer service, scheduling, hospitality, or administrative support is helpful but not required
Benefits
- Fully remote position
- Flexible scheduling options may be available
- Training and ongoing support provided
- Supportive, structured team environment
- Opportunity to build valuable coordination and client service skills