Functional Analyst I (Remote)

Summary

CareFirst BlueCross BlueShield is seeking a Functional Analyst I to provide Operations Support by analyzing problems and designing solutions. The role involves researching systems issues, supporting operational functions, and contributing to the development of documentation and training.

Responsibilities

• Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution
• Supports operations systems by providing operating information to customers; answering questions; providing training
• Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation
• Verifies operations systems by developing testing methods; conducting and documenting tests
• Improves operations analysis job knowledge by attending training sessions; reading technical publications

Skills

• Bachelor's Degree in Business Administration OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 2 years experience in (level 2 or above) operational role
• Ability to recognize, analyze, and solve a variety of problems
• Highly proficient in Microsoft Office and similar applications
• Organized, detail-oriented while meeting strict deadlines
• Excellent communication skills both written and verbal
• Demonstrate ability to work independently
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Must be eligible to work in the U.S. without Sponsorship

Qualifications

Must Haves

• Bachelor's Degree in Business Administration OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 2 years experience in (level 2 or above) operational role
• Ability to recognize, analyze, and solve a variety of problems
• Highly proficient in Microsoft Office and similar applications
• Organized, detail-oriented while meeting strict deadlines
• Excellent communication skills both written and verbal
• Demonstrate ability to work independently
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Must be eligible to work in the U.S. without Sponsorship

Benefits

• CareFirst offers a comprehensive benefits package
• Various incentive programs/plans
• 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)