Technical Analyst - Learning Platform Support & Reporting (Remote)

Summary

CareFirst BlueCross BlueShield is seeking a Technical Analyst to support its training technology platforms and related systems. The role manages platform support, application enhancements, reporting, data analysis, and content coordination while collaborating with internal teams to translate business needs into technical solutions.

Responsibilities

• Identify, analyze gaps and document analysis conducted on software programs, applications, infrastructure and systems and services
• Collaborates with internal departments and end users with the pre-defined scope
• Collects data and conducts analysis for system and enhancement through collaboration with organizational teams
• Drives implementation of changes for application, system, Infrastructure and services to meet organization needs
• Coordinate and facilitate activities related to evaluate and recommend new tools or platforms or services to achieve organization goal

Skills

• Education Level: Bachelor's Degree Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• Experience: 3 years relevant system/technical analysis
• Basic understanding of software development concepts and system/application analysis
• Familiarity with Microsoft Power Apps, SharePoint, or similar low-code/no-code platforms
• Basic knowledge of Generative AI tools such as Microsoft CoPilot
• Ability to motivate self and foster a culture of continuous improvement and agile execution. , Proficient
• Knowledge of system or analysis methods and evaluation criteria., Proficient
• Knowledge of application development, application/data architecture, Infrastructure, systems and * processes., Proficient
• Knowledge of system analysis tools and techniques., Proficient
• Strong interpersonal skills and ability to work in a team-based environment., Proficient
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted
• Must be eligible to work in the U.S. without Sponsorship

Qualifications

Must Haves

• Education Level: Bachelor's Degree Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• Experience: 3 years relevant system/technical analysis
• Basic understanding of software development concepts and system/application analysis
• Familiarity with Microsoft Power Apps, SharePoint, or similar low-code/no-code platforms
• Basic knowledge of Generative AI tools such as Microsoft CoPilot
• Ability to motivate self and foster a culture of continuous improvement and agile execution. , Proficient
• Knowledge of system or analysis methods and evaluation criteria., Proficient
• Knowledge of application development, application/data architecture, Infrastructure, systems and * processes., Proficient
• Knowledge of system analysis tools and techniques., Proficient
• Strong interpersonal skills and ability to work in a team-based environment., Proficient
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted
• Must be eligible to work in the U.S. without Sponsorship

Benefits

• Remote work arrangement
• A comprehensive benefits package
• Various incentive programs/plans
• 401k contribution programs/plans, subject to eligibility requirements